MUZAKKIR H
Senior IT Admin
Summary
An IT Professional with 7 years of experience in IT industry, includes IT Implementation,Kandji,MDM Management, Technical Support, office 365 Administrator, Active Directory, network maintaining.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Senior IT- Admin
Khatabook
08.2022 - Current
- Managed Group Policy and implemented users on user's systems, managed user security with group policies, managed default and customized group policies
- Responsible for managing Active directory, GPO, Domain users, administering users and groups and given, appropriate permissions
- Created-modified user account, security groups, password policy etc
- Intune Administration (remote wipe, windows Autopilot, etc)
- Intune Patch Management
- Managing User Accounts and licenses
- Configuring Security and compliance settings
- Troubleshooting L3 issues and providing support
- Monitoring usage and activity
- Configuring Exchange Online settings and policies
- Kandji Administration (DEP Enrolment, Remote wipe, etc)
- Kandji Patch Management (OS and Application)
- Kandji Security Compliant Laptop (File vault key issue, disk encryption)
- Enrolling the newly added system to MDM
- Application Management
- SAML Configuration
- Creation of Roles
- Okta Administration (Resetting password, activate, deactivated app)
- User Account Administration, Group Management
- Network Administration (Wi-Fi Assistance, VPN Assistance)
- Installation of new software and upgrading existing software as per requirements
- Daily checklist on IT Hardware assets and software applications
- Health check for inventory once in a month
- Perform Backup schedule and restoration
- Optimizing cost for IT services
- Outlook configuration and troubleshooting
- Audio conference, Webex, Zoom & Skype Configuration and support
- Asset Management and Documentation
- Prepare Security Audit related documents
- Remote support Team Viewer, Any- Desk, Ammy-Admin etc
- Procure and Manage any IT related assets
- Assigning the IT Devices to Employees as per requirement with management permission
- Employee Joining process, Exit process, ID card, access card process
- Configure Employee devices for local Backups to NAS and Manual back up
- Monitor Internet, Usage, Applications performance, Printer usage etc
- Asset details, working assets, not working assets, IT updating in Snipe IT Asset Tool
- Maintaining and troubleshooting end user systems like laptops for various IT related issues (Warranty, replacement, HDD issue, RAM replace) etc
- Executed troubleshooting for print server with printer access, deletion, installation and queue monitoring
- Coordinating with different ISP's, Vendors, SLA and other Support teams for resolving various issues
- Preparing various reports on weekly and monthly basis for different products
- Guide users with simple, step-by-step instructions and Conduct remote troubleshooting
- Weekly Reporting of activities to Management
- Handling calls with various software products and vendors
- Asset management (Asset Inventory, Hardware inventory, manage hardware Live cycle)
- Fabricating different parts of broken/damaged laptops including display, hinges, keys etc
- Upgrading RAM, hardware/software configuration as per client requirements
- Installation of new operating system (OS)
- Well versed in providing faster resolutions to complex issues
IT Asset Lead
Informage Techno Solutions Pvt Ltd.
04.2021 - 07.2022
- Maintaining and renewing software licenses
- Procuring Laptop, Printer, IT accessories
- Installing and tracking all software license on weekly basis
- Received and processed requests from management for information concerning current hardware/software asset inventory
- Collecting information for budgeting, software compliance & inventory, contract summaries, and cost comparisons
- Duties will include managing the end-to-end lifecycle of software assets for our desktop/laptop end-user
- Tracked and managed software /Hardware assets from time asset is received to retirement
- Management of all purchasing and end to end stock management activities including asset recording and tracking
- Verify supplier invoices against purchase orders
- Domain and Host name configuration
- Hands-on experience with Windows/Linux/Mac OS environments
- Addressing user tickets regarding hardware software
IT Asset Lead
ASM Enterprise Solutions
05.2019 - 04.2021
- Complete knowledge on software tracking & worked on Software licenses tracking in ITSM tool/Software
- Advanced knowledge on Microsoft Office (Excel, Word and PowerPoints)
- Good Knowledge on Software purchase & renewal
- Complete Vendor co-ordination and management
- Prepare Dashboard and reports to Clients on weekly basis
- Attend client call on weekly Basis
- Maintaining and renewing software licenses
- Procuring Laptop, Printer, IT accessories
- Installing and tracking all software license on weekly basis
- Received and processed requests from management for information concerning current hardware/software asset inventory
- Collecting information for budgeting, software compliance & inventory, contract summaries, and cost comparisons
- Duties will include managing the end-to-end lifecycle of software assets for our desktop/laptop end-user
- Tracked and managed software /Hardware assets from time asset is received to retirement
- Management of all purchasing and end to end stock management activities including asset recording and tracking
- Verify supplier invoices against purchase orders
- Domain and Host name configuration
- Hands-on experience with Windows/Linux/Mac OS environments
- Addressing user tickets regarding hardware software
- Technologies: ITSM , ServiceNow & Google Doc
Executive IT
Aegis Private Limited
07.2017 - 05.2019
- Technical assistance to our clients, will help install, upgrade and troubleshoot hardware and software systems
- Application support in Citrix
- Maintenance of all hardware asset details within Service Now
- Password reset through Active directory
- Run the script and sending ping & trace route to central team in daily basis
- Configuring and Troubleshooting the Network Printers in Windows and Mac OS
- Troubleshooting Network & connectivity issues over LAN
- Deploy new MacOS and MS Office versions to the workforce
- Applications installation and configuration in Windows and Mac OS
- Troubleshoot Mac desktop performance issues using tools such as Systrack
Education
Bachelor of Computer Application, B.C.A -
MGR College
Skills
Active Directory
Personal Information
- Date of Birth: 02/25/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior IT- Admin
Khatabook
08.2022 - Current
IT Asset Lead
Informage Techno Solutions Pvt Ltd.
04.2021 - 07.2022
IT Asset Lead
ASM Enterprise Solutions
05.2019 - 04.2021
Executive IT
Aegis Private Limited
07.2017 - 05.2019
Bachelor of Computer Application, B.C.A -
MGR College
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