MUZAMMIL ALI
Customer Sales Executive
Ghaziabad
Summary
Dedicated and results-driven Customer Support Executive with over 5 years of experience in delivering exceptional service and resolving complex customer issues. Proven track record at Add Brand and other organizations demonstrates the ability to maintain high customer satisfaction (CSAT) scores while efficiently managing high-volume queries through calls and emails. Expertise in conflict resolution, CRM tools, and effective communication complements strong skills in oral and written communication, active listening, and analytical problem-solving. Committed to enhancing customer experiences by employing service-oriented behaviors, understanding customer needs, and providing tailored solutions that foster loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Support Executive
Add Brand ooh & Other Companies
Ghaziabad
01.2018 - Current
- Managed end-to-end customer interactions, ensuring queries were resolved within the defined SLA (Service Level Agreement).
- Handled customer complaints professionally, turning negative experiences into positive brand interactions.
- Assisted customers with product inquiries, order tracking, and technical troubleshooting.
- Maintained accurate records of customer interactions in the company database/CRM.
- Collaborated with internal teams to improve service delivery based on customer feedback.
Education
Intermediate (12th) -
UP Board
High School (10th) - undefined
Merit School, AMU Board
Bachelor of Commerce (B.Com) - undefined
Himachal Board
01-2017
Skills
Customer Relationship Management (CRM): Expert in handling customer data
Communication: Fluent in Hindi & English (Professional)
Conflict Resolution: Calmly handling irate customers and providing solutions
Technical: MS Office (Excel/Word), Email Management, Typing Speed
Soft Skills: Active Listening, Empathy, Patience, and Multi-tasking
Active listening
Call management
Problem-solving
Customer service
Product knowledge
Adaptability and flexibility
Timeline
Customer Support Executive
Add Brand ooh & Other Companies
01.2018 - Current
High School (10th) - undefined
Merit School, AMU Board
Bachelor of Commerce (B.Com) - undefined
Himachal Board
Intermediate (12th) -
UP Board