Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Personal Information
Parents
Languages
Timeline
Generic
SWEETY SINGH

SWEETY SINGH

New Delhi

Summary

Dynamic Customer Support Executive with a proven track record at Eazy ERP Technologies Pvt. Ltd., excelling in problem resolution and customer service. Recognized for enhancing client satisfaction through effective communication and data analysis. Skilled in ERP software and training, I consistently deliver proactive solutions and optimize workflows for global customers.

Overview

5
5
years of professional experience

Work History

Customer Support Executive

Eazy ERP Technologies Pvt. Ltd.
01.2021 - Current
  • Manage client handling and resolution of all customer inquiries on first interaction.
  • Diagnose technical issues, liaise with internal departments, and ensure effective solutions.
  • Maintain strong relationships with global customers, ensuring timely updates and resolving escalations.
  • Perform routine Company system updates and tasks.
  • Train and support end users on various modules and functions.
  • Coordinate with cross-functional teams to resolve complex issues and optimize workflows.
  • Maintain accurate documentation and system updates for customers.
  • Handle client data migration, restoration, and product knowledge sharing.
  • Provide proactive solutions for troubleshooting and risk management.
  • Recognized for consistently maintaining high customer satisfaction ratings.
  • Successfully managed complex issue resolution within strict timelines.

Education

MBA - Human Resource Management

NMIMS
Mumbai
11-2024

Bachelor of Arts -

Delhi University
Delhi
01.2020

Senior Secondary Education - CBSE Board

Govt. Girls Senior Secondary School
Dlhie

Skills

  • Tally
  • Employee relations
  • Performance management
  • Customer service
  • Data analysis
  • Busy
  • ERP Software
  • MS Office Suite
  • Word
  • Excel
  • Outlook
  • PowerPoint
  • Microsoft Teams
  • Customer Relationship Management
  • Problem Solving
  • Troubleshooting
  • Communication
  • Interpersonal Skills
  • Training
  • User Support
  • Process Improvement
  • Teamwork skills
  • Problem resolution
  • POS systems expert
  • CRM software

Accomplishments

  • Recognized for consistently maintaining high customer satisfaction ratings.
  • Successfully managed complex issue resolution within strict timelines.

Languages

  • English
  • Hindi

Hobbies and Interests

  • Reading books
  • Listening to music
  • Hearing music

Personal Information

  • Date of Birth: 04-01-1996
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Parents

Father Name      -    Mr. Om Prakash, 

Mother Name      -     Mrs. Meera Devi

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Customer Support Executive

Eazy ERP Technologies Pvt. Ltd.
01.2021 - Current

MBA - Human Resource Management

NMIMS

Bachelor of Arts -

Delhi University

Senior Secondary Education - CBSE Board

Govt. Girls Senior Secondary School

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SWEETY SINGH