Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Vanita A Hiremath

Bengaluru

Summary

Customer Support Executive with 1.5 years of experience in the real estate industry, skilled in voice and chat-based support. Adept at handling escalations, resolving tickets efficiently, and ensuring high levels of client satisfaction. Seeking to leverage my service-oriented approach and problem-solving skills to contribute to a customer-focused team and enhance the overall client experience

Overview

2
2
years of professional experience

Work History

Customer support executive

Nobroker
04.2023 - Current

Nobroker City Tempo
04.2023 - Current
  • Company Overview: It was kind of an online business a new project the objective of this business was to provide service to customers when they have requirement of vehicles.
  • It was one kind of a business to customer one where customers used to place orders through app and meanwhile the drivers used to accept the orders and fulfilled without ant middle commission we used to give cashback for customers and for partners It was incentive.
  • Initially we had an average of 300 fulfilled orders daily but after improving service and sales 500 was new normal.
  • In July we hit around 800 fulfilled orders.
  • Achieved highest number of partners activation from 0 to 1.
  • It was kind of an online business a new project the objective of this business was to provide service to customers when they have requirement of vehicles.

Relationship manager outbound

Nobroker Technology
04.2023 - 07.2024
  • Convert leads into successful deals.
  • Meet monthly or quarterly sales targets
  • Strong interpersonal and communication skills
  • Knowledge of CRM tools and MS Office
  • Negotiation and persuasion ability

Education

SSLC -

SRI JAGADGURU TONTADARYA VIDYAPEETA ENGLISH MEDIUM HIGH SCHOOL
Gadag

PUC -

JTPU college gadag
Gadag

Bachelor of commerce -

Manorama commerce College gadag
Gadag

Skills

  • Tally
  • Accounting
  • Communication skills
  • Microsoft Word
  • MS Excel
  • Report creation
  • Conflict resolution
  • Escalation handling
  • Active listening
  • Multi-tasking and time management
  • Customer relationship management

References

Shreyas Nangalia, Nobroker Technology, Senior Director, shreyas.nangaliya@nobroker.in

Languages

  • English
  • Hindi
  • Kannada

Languages

English
First Language

Timeline

Customer support executive

Nobroker
04.2023 - Current

Nobroker City Tempo
04.2023 - Current

Relationship manager outbound

Nobroker Technology
04.2023 - 07.2024

SSLC -

SRI JAGADGURU TONTADARYA VIDYAPEETA ENGLISH MEDIUM HIGH SCHOOL

PUC -

JTPU college gadag

Bachelor of commerce -

Manorama commerce College gadag

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Vanita A Hiremath