SHUBHAM KUMAR
Application Support Engineer, Customer Support Executive
Basti
Summary
Dynamic, results-driven professional seeking a position in a growth-oriented organization. Proven ability to leverage technical skills, application support experience, and customer service expertise to drive organizational success. Committed to delivering high-quality solutions, fostering positive client relationships, and enhancing team collaboration. Eager to contribute to team objectives while pursuing continuous personal and professional development in a challenging environment.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Support Executive
National Skill Development Corporation (NSDC)
12.2024 - 04.2026
- Delivered customer support services for NSDC skill development initiatives.
- Resolved technical and user queries efficiently using Zoho Desk ticketing system.
- Assisted users with portal navigation, registration, and certification processes.
- Maintained accurate records of interactions to improve service quality and knowledge base.
Application Support Engineer
Flapboon Pvt. Ltd.
03.2023 - 11.2024
- Provided application support to global e-commerce platforms, including Wish, Etsy, Lazada, and Groupon.
- Collaborated with product and engineering teams to resolve customer issues, and improve system performance.
- Diagnosed and resolved complex technical issues in coordination with developers.
- Documented troubleshooting processes, and enhanced internal knowledge base.
- Acted as a bridge between clients and internal teams, ensuring timely issue resolution.
Education
Intermediate Certificate -
MA Gayatri Inter Collage Naktidei Kaptangang
Basti, India 04.2001 -
B.COM - Banking And Finance
Dr. Ram Manohar Lohia Avadh University, Ayodhya
Ayodhya, India 04.2001 -
High School Diploma -
Janta Inter Collage Garha Gautam
Basti, India 04.2001 -
Skills
Databases: SQL, MS SQL
Web Technologies: HTML
Tools: Zoho Desk (Ticketing Tool)
Core Competencies: Application Support, Technical Troubleshooting, Customer Relationship Management (CRM)
JIRA
Tally
Playing Cricket, Reading Books and Learn more
I enjoy playing cricket, reading books, and learning new technologies. Playing cricket has helped me develop teamwork, problem-solving, and communication skills. Reading books and learning new skills help me improve my knowledge and stay updated. I am passionate about helping people and providing good customer support experiences.
Timeline
Customer Support Executive
National Skill Development Corporation (NSDC)
12.2024 - 04.2026
Application Support Engineer
Flapboon Pvt. Ltd.
03.2023 - 11.2024
Intermediate Certificate -
MA Gayatri Inter Collage Naktidei Kaptangang
04.2001 -
B.COM - Banking And Finance
Dr. Ram Manohar Lohia Avadh University, Ayodhya
04.2001 -
High School Diploma -
Janta Inter Collage Garha Gautam
04.2001 -