YASHRAJ MORE
BHOPAL
Summary
- I'm an energetic and ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation I'm presented with. I’m professionally qualified from one of the top colleges in India named IHM GOA (Institute of Hotel Management) I've strengthened my skills in the work environment from, having good communication, always be motivated, problem solving, decisions making, management And reliable to work with people around.
- To expand my skills and contribute to a reputable organization
- To work with a dynamic, passionate team
- To Enhance my skills in organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Executive
The Chefkart Hosiptality PVT. LTD
Gurgaon
04.2024 - Current
- Managed customer accounts using CRM software tools.
- Contributed ideas for process improvements within the team.
- Provided support during peak periods of activity.
- Developed strategies to improve customer service experience.
- Participated in regular meetings with other departments.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Digital Marketing Executive and business analyst
Sarthak Global Team
BHOPAL
03.2023 - Current
- We are the independent distributors of Enagic Kangen Water Ionizers , We Deal At Global Level , Its a Healthcare device which fights over 110 deseases mainly cancer
- I Have a experience of running a global level business , and sales & marketing too
- I have handled a team of 5-6 people in difficult situations.
Growth Catalyst
Ufaber
Bhopal
02.2023 - 05.2024
- I was responsible for converting the clients for demos classes for ielts and preparation for PR.
- Achieving Monthly targets and converting them into sales.
Business owner
Found Seed Supplements
BHOPAL
02.2020 - 05.2022
- It was a retail fitness & gym Supplements business , we were retailing the protiens powders , pre workouts and multi vitamins etc
- I have a experience of running my own business , handling clients , selling products , Marketing of the business Etc
- Handled all over business alone , from stocking to inventory, book keeping and maintaining records.
INDUSTRIAL TRAINEE
JEHAN NUMA PALACE ,HOTEL
BHOPAL
07.2019 - 11.2019
- Trained in all departments of hotels like front office, food production, food and beverage, housekeeping, sales department, inventory-procurement of all the departments and having a knowledge of connecting with vendors and outsource.
Education
B.SC IN HOTEL MANAGEMENT AND HOTEL ADMINISTRATION -
INSTITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY AND APPLIED NUTRITION
03.2021
12th Standard -
HEROES CONVENT,SCHOOL
01.2017
10th Standard -
ST.PAUL.SR.SEC.CO-ED,SCHOOL
01.2015
Skills
- Power BI and SQL
- Advance MS Exel
- Team Building
- Problem solving
- SEO Management
- Digital Marketer
- Decision making
- Quick Learner
- Front office management
- Situation Handling
- Sales
- Customer Handling
- Know how to change a NO to YES
Certification
- INDUSTRIAL TRAINING, 07/2019, 11/2019
- DIGITAL MARKETING, 05/2023, 07/2023
- BUSINESS ANALYTICS, 04/2023, 10/2023
Birthdate
07/08/98
Personal Information
Title: BUSINESS ANALYST | DIGITAL MARKETING | HOTEL MANAGEMENT
Languages
- ENGLISH, Full Professional Proficiency
- HINDI, Full Professional Proficiency
- MARATHI, Limited Working Proficiency
Hobbies and Interests
- TRAVELLING
- SINGING
- COOKING
- GYMING
Timeline
Customer Support Executive
The Chefkart Hosiptality PVT. LTD
04.2024 - Current
Digital Marketing Executive and business analyst
Sarthak Global Team
03.2023 - Current
Growth Catalyst
Ufaber
02.2023 - 05.2024
Business owner
Found Seed Supplements
02.2020 - 05.2022
INDUSTRIAL TRAINEE
JEHAN NUMA PALACE ,HOTEL
07.2019 - 11.2019
B.SC IN HOTEL MANAGEMENT AND HOTEL ADMINISTRATION -
INSTITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY AND APPLIED NUTRITION
12th Standard -
HEROES CONVENT,SCHOOL
10th Standard -
ST.PAUL.SR.SEC.CO-ED,SCHOOL
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