Playing Cricket
Vikrant Narkhede
Vadodara
Summary
Postgraduate Java Developer with hands-on experience in full-stack web development using Java, JSP, Servlets, and Spring Boot. Strong understanding of front-end and back-end technologies, and passionate about building scalable and secure applications .
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Support Executive
Concentrix
09.2025 - Current
- Provide voice and chat support to customers, addressing service inquiries and resolving issues efficiently.
- Handle inbound customer calls and chat interactions while maintaining high customer satisfaction.
- Diagnose customer problems and provide timely and accurate resolutions.
- Use Salesforce ticketing system to log, track, and manage customer cases.
- Maintain detailed records of customer interactions and ensure proper case documentation.
- Collaborate with internal teams to resolve complex issues and improve customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Intern
Tops Technologies
11.2024 - 04.2025
- Hands-on training in Core Java, JDBC, JSP, Servlets.
- Implemented front-end functionalities using HTML, CSS, Bootstrap and JavaScript to create user-friendly interfaces and learned about Hibernate.
- Learned and applied best practices for building secure, scalable, and maintainable web applications.
- Participated in soft skill development sessions.
- Java Development Internship
Education
BTECH - Computer Science and Engineering
Parul University
Vadodara, Gujrat01-2025
Diploma In Computer Science - undefined
Parul University
Vadodara, Gujrat01-2022
S.S.C - undefined
G.S.H.S.E.B
01-2019
Skills
Java
C
C
SQL
JSP
Servlets
HTML
Customer Handling
Voice and Chat Support
SalesForce Ticket Managing
Power BI
Certification
NPTEL Online Certification for successfully completing the course Data Analytics with Python.
Interests
Travelling
Timeline
Customer Support Executive
Concentrix
09.2025 - Current
Intern
Tops Technologies
11.2024 - 04.2025
Diploma In Computer Science - undefined
Parul University
S.S.C - undefined
G.S.H.S.E.B
BTECH - Computer Science and Engineering
Parul University
Personal Information
Date of Birth: 2003-04-22
Personal data processing
I hereby declare that all the information and particulars stated above are true, correct, and complete to the best of my knowledge and belief.