MUZAMMIL KHAN
Pune
Summary
Business analyst with expertise in business analysis, quality assurance testing, and applications development within leading organizations. Proficient in SQL query writing and experienced with various visualization tools and techniques. Demonstrated ability to deliver data-driven insights and improve operational efficiency.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Business Analyst
ADP
01.2022 - Current
- Collaborated with stakeholders and clients to transform project ideas into actionable plans, resulting in a 20% faster project initiation.
- Successfully monitored and ensured timely completion of 10+ projects by setting clear deadlines and enhancing team organization.
- Resolved project-related issues swiftly, enhancing team efficiency by 20% and ensuring on-time delivery.
- Streamlined processes by identifying and resolving real-time errors, reducing operational downtime by 20%.
- Cultivated strong client relationships, achieving a 95% satisfaction rate and boosting project retention by 20%.
- Assessed project performance post-completion, identifying 15% efficiency gains and enhanced overall effectiveness.
Business Process Lead
Tata Consultancy Services
10.2015 - 12.2021
- Developed a KPI dashboard and impactful presentation, leading to a 20% increase in management decision-making efficiency.
- Developed and analyzed operational MIS reports using MS Excel, enhancing decision-making efficiency by 20%.
- Created and analyzed reports that improved data-driven decision-making by 25%, streamlining team strategies.
- Produced and updated daily MIS reports, enhancing management’s decision-making efficiency by 25%.
- Produced and maintained monthly reports on 10 key performance indicators, enhancing productivity insights for top management.
- Developed PowerPoint presentations for upper management that included data-driven insights, enhancing decision-making for over 100 key initiatives.
- Developed and presented five data-driven process improvement ideas, enhancing operational efficiency by 15%.
- Compiled and analyzed daily reports, improving activity tracking efficiency by 20%.
- Collaborated with Client MIS and Business Analyst teams to enhance data management, resulting in a 30% increase in efficiency.
- Enabled the team to enhance KPI performance by 20% through timely, actionable reports.
- (Telstra)
Team Leader
Teleperformance
10.2013 - 08.2015
- Facilitated leadership and coaching for a team of 10, enhancing performance by 20% over six months.
- Led the team in prioritizing customer needs and achieving 95% task completion on project deadlines.
- Streamlined team logistics for 10+ major events, enhancing coordination efficiency by 30%.
- Facilitated clear communication of team status and achievements, boosting project alignment by 30%.
- To use effective communications skills and appropriate support tools to resolve Customer requests in a timely fashion.
- Professionally guiding team through steps to resolve technical problems and issues.
- Responsible to ensure that Team expectations are met and are in line with Client policies, practices and procedures.
Education
Bachelor of Science - Computer Science
Mumbai University
12.2021
Skills
- Advanced Excel
- Software development lifecycle
- XML and SQL
- Agile methodologies
- Power BI and Python
- Customer relationship management
- Salesforce expertise
- Requirements gathering
- Stakeholder management
- SOW and BRD creation
- US benefits
- Data analysis
Certification
Business Analysis Foundation
Timeline
Business Analyst
ADP
01.2022 - Current
Business Process Lead
Tata Consultancy Services
10.2015 - 12.2021
Team Leader
Teleperformance
10.2013 - 08.2015
Bachelor of Science - Computer Science
Mumbai University