M. VIGNESH KUMAR

• Handle payments and resolve errors in the Airlines Reporting Corporation (ARC).
• Resolve Agency Debit Memos (ADMs) from airlines by analyzing and correcting ticketing discrepancies.
• Collaborate with frontline agents to investigate GDS transactions using Amadeus and Fare Logix.
• Conduct regular audits of ARC reports and monitor error trends to identify root causes.

Research Analyst:

• Collect detailed information on errors reported in the ARC system, specifically focusing on those related to ticket issuance in Amadeus, Fare Logix. Utilize error logs, reports, and feedback from agents or ticket changers.
• Analyze the GDS transactions associated with reported errors. Review the steps taken by agents or ticket changers during the ticket issuance process in Amadeus, Fare Logix. Identify discrepancies or deviations from standard procedures.
• Collaborate with front-line agent, ticket changers. Gather insights into challenges they face and understand their perspectives on common issues.
• Doing regular audits of Amadeus, Fare Logix transactions, and ARC reports. Proactively monitor trends in errors over time to identify root cause of error issues.

• Greeted and assisted customers with check-in, baggage tagging, and special service requests.
• Managed operational challenges, ensuring compliance with safety and security protocols.
• Coordinated with departments to handle delays and disruptions, recording operational data.

Load and Trim Officer:

• Certified Load and Trim License holder for Airbus and Boeing aircraft.
• Calculated Zero Fuel Weights and coordinated with flight dispatch for smooth operations.
• Maximized cargo load capacity to enhance company revenue.
• Effectively Planning Loading Instruction Report (LIR) for the flights all over the Network.
• Dispatching weight and balance document (load and trim sheet) via ACARS, ensuring that the aircraft does not exceed structural limitations as specified by the manufacturers for the flights all over the network.
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