MYLARAPPA THIPPESWAMY - RECOVARY / CREDIT CARD COLLECTION

Summary

At TEAM LEADR, I spearheaded credit card collection efforts, enhancing revenue recovery by implementing strategic negotiation and compliance techniques. My leadership in training and team development, coupled with expert knowledge in credit analysis and client relations, consistently surpassed performance targets. My approach not only improved debt recovery rates but also fostered positive customer relationships. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Skilled [Job Title] with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

7

years of professional experience

Work History

RECOVARY / CREDIT CARD COLLECTION

TEAM LEADR

Chennai (Remote)

09.2017 - 03.2024

Maximized revenue recovery opportunities by skillfully negotiating payment arrangements that met both company and customer needs.
Supported team members by sharing knowledge of best practices, contributing to an inclusive learning environment for ongoing growth and development.
Demonstrated strong problem-solving abilities when faced with complex or unique challenges during the collection process.
Promoted positive relationships with clients through professional, respectful, and courteous interactions during collection efforts.
Improved debt recovery rates by implementing effective collection strategies and maintaining clear communication with customers.
Collaborated closely with credit analysts to review account status, sharing insights on payment trends and risk factors.
Drove continuous improvement within the collections team by participating in regular performance evaluations, goal-setting exercises, and professional development opportunities.
Exceeded performance targets consistently through diligent follow-up on past-due accounts and persistent negotiation skills.
Delivered comprehensive training programs to new hires, fostering a strong foundation in collections best practices from day one on the job.
Assisted legal department in preparing documentation for court proceedings, ensuring thorough attention to detail and accuracy of information.
Maintained up-to-date knowledge of relevant federal/state regulations to ensure compliance across all collection activities.
Maintained high volume of calls and met demands of busy and productive group.
Worked in call center environment handling manual and automatically dialed outbound calls.

Education

Bachelor of Arts -

GOVT ARTS COLLAGE

CHITRADURGA

08.2017

PRE UNIVARSITY BORD -

BOYS JUNIOR COLLAGE

CHITRADURGA

07.2013

High School Diploma -

SRI NARASHIMHA SWAMY GRAMANTHA HIGH SCHOOL

DHYMAVVANAHALLI

06.2010

Skills

Payment Arrangement
Compliance knowledge
Credit analysis
Debt Negotiation
Skip Tracing
Call center experience
Client Relations
Customer research
Legal knowledge
Negotiation
Performance Improvements
History research

Account Management
Cost Control
Payment Acceptance
Issue investigation
Accounting Systems
Updating Customer Accounts
Clear Communication
Organizational Skills
Decision-Making
Relationship Building
Documentation and Recordkeeping
Negotiation and Resolution

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.

DRA CIRTIFICATE

IIBFS EXAM PASS

Languages

English

Beginner (A1)

Tamil