Games and Sports
MYLAVARAPU SHIVATEJA
Senior Associate - Gaming Operations, RMG
KHAMMAM
Summary
Experienced in poker fraud detection, including blocking and confiscating funds to maintain a fair gaming environment. As a dynamic and analytical Senior Associate in Game Content Operations, I have a proven track record of optimizing game performance and enhancing player retention within poker settings. I excel at developing targeted loyalty strategies that boost player engagement and satisfaction in competitive poker environments. Additionally, I leverage data analytics to uncover valuable insights about poker players, improve user experiences, and implement effective engagement initiatives that encourage players to return to the platform.
Overview
2025
2025
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Senior Associate - Game Content Operations
Glance Digital Experience Private Limited
09.2023 - Current
- Conduct a comprehensive analysis of game performance metrics to identify trends and optimize revenue generation.
- Collaborate with cross-functional teams to strategize and publish high-performing games across multiple regions and platforms to ensure maximum retentions.
- Implement data-driven strategies to enhance user engagement and retention, contributing to overall company profitability.
- Monitor competitor activities and market trends to inform decision-making and game development strategies.
- Coordinate with international teams to adapt content for diverse audiences, enhancing player experience and satisfaction.
Senior Associate - CRM & Poker Operations
Gambit Sports Private Limited
6 2021 - 09.2023
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Managed customer relations on an ongoing basis to maximize customer retention.
- Created Loyalty Leaderboards, Rewards System for users to ensure Maximum Retention and Engagement.
- Created customer support strategies to increase customer retention.
- Created comprehensive reports on campaign performance, allowing continuous improvement in future efforts.
- Primarily, I collaborated with the Data Sciences team and analysts to prevent fraud at poker tables and confiscate funds linked to unfair practices.
- Optimized user experience with personalized content based on customer preferences and behavior.
Business Development Associate
Think & Learn Private Limited.
12.2020 - 06.2021
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated with local organizations to build networks and develop leads.
- Engaged with customers to build business relationships.
Poker Growth, Tilt Games
Tilt Games
01.2020 - 11.2020
- Ensured a high-quality gaming experience by rigorously adhering to industry best practices during the development process.
- Strategized long-term plans for game franchises, successfully maintaining series continuity across multiple installments.
- Increased user retention by designing compelling questlines and in-house challenges.
Education
B.Tech - Computer Science and Engineering
SRM Institute of Science And Technology
07.2015 - 12.2019
Higher Secondary School -
SRI CHAITANYA JUNIOR COLLEGE
06.2013 - 05.2015
Secondary School of Education -
K.K.R GOWTHAMINTERNATIONALSCHOOL
04.2010 - 04.2013
Skills
Poker Fraud Detection
Performance Monitoring
Project Management
Retention Strategy Poker
Process Improvement
Competitor Analysis
Problem Solving
Customer Relationship Management (Poker & Rummy)
Interests
Data Insights
Trending News
Timeline
Senior Associate - Game Content Operations
Glance Digital Experience Private Limited
09.2023 - Current
Business Development Associate
Think & Learn Private Limited.
12.2020 - 06.2021
Poker Growth, Tilt Games
Tilt Games
01.2020 - 11.2020
B.Tech - Computer Science and Engineering
SRM Institute of Science And Technology
07.2015 - 12.2019
Higher Secondary School -
SRI CHAITANYA JUNIOR COLLEGE
06.2013 - 05.2015
Secondary School of Education -
K.K.R GOWTHAMINTERNATIONALSCHOOL
04.2010 - 04.2013
Senior Associate - CRM & Poker Operations
Gambit Sports Private Limited
6 2021 - 09.2023
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