Mythili Balaji
Chennai
Summary
Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
11
11
years of professional experience
Work History
Senior Collection Analyst
INTEGRATIVE SYTEMS
01.2024 - Current
- Managed Accounts Receivable inbox operations, resolving billing inquiries, payment discrepancies, account reconciliations, and customer requests while ensuring timely and accurate communication.
- Answered incoming customer calls, providing excellent customer service and resolving inquiries. Conducted outbound calls to engage potential customers.
- Responded promptly to customer inquiries via phone or email regarding their account status.
- Resolved billing discrepancies through effective communication with clients and departments.
- Assisted customers with payment-related inquiries and provided billing support.
- Investigated returned items such as NSF checks or incorrect payments.
- Processed credit card payments utilizing the appropriate payment processor.
- Managed setup and maintenance of customer autopay enrollments.
- Assisted customers with autopay registration, modifications, and cancellations.
- Processed returned payments, including ACH rejects, insufficient funds, closed accounts, and payment reversals.
- Verified banking details and supporting records for new vendors.
- Coordinated with internal departments and vendors to resolve documentation discrepancies.
- Managed credit card chargeback cases from receipt through resolution.
- Researched payment records, remittances, and account activity to identify unapplied or missing payments.
- Investigated missing payment cases and created issue tickets for resolution
- Created and tracked cases related to money movement transactions, including payment transfers, misapplied payments, and fund allocation issues.
- Coordinated with sales and internal teams to resolve missing or expired insurance documents.
- Assisted with vendor onboarding by collecting and validating required insurance certificates.
- Processed ACH forms and electronic payment requests by verifying banking information, maintaining accurate records, and supporting secure payment transactions.
OTC - Collections
HCL Tech
Chennai
08.2021 - 03.2023
- Order to cash fulfilment for the Analyst role, Creation & Activation of customer's Collection
- Met demands of busy collections group by performing high volume of daily calls.
- Processed payments over phone and set up recurring drafts.
- Collaborated with other agents and collections staff to address team goals.
- Uploaded data in accordance with company policies, data security protocols and local legislation.
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
- Analyzed customer orders to ensure accurate billing and processing.
- Coordinated with sales and finance teams to resolve discrepancies promptly.
- Reviewed account receivables to maintain accurate financial records.
Senior Executive
sutherland global services
Chennai
05.2020 - 06.2021
- For AT&T International Semi Voice process in Sutherland Global Services
- Escalated customer complaints as required, aiding positive outcomes for maximized retention ratings.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation.
Process Associate
Blessy Infotech solutions
09.2016 - 09.2018
- Operations for Voice process in Blessy
- Participated in continuous product development training to maximise sales potential.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
Mortgage Advisor
accenture
Chennai
02.2016 - 08.2016
- Maintained data within digital systems with meticulous accuracy for precise, reliable records.
- Kept paperwork and sensitive information stored in secure portals, keeping files organised for future reference.
- Partnered with mortgage underwriting supervisor to make credit decisions within targeted timeframes to meet purchase contract deadlines.
- Followed up on applications to gather missing information and clarification on client requirements and financial records.
Process Associate
Aegis Limited
Chennai
05.2015 - 12.2015
- Executive' - Operations(Domestic) for Airtel DTH Inbound Platinum Customer.
- Addressed customer service enquirers quickly and accurately.
- Upheld privacy and security requirements established by national legislation.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
Education
Bachelor of Commerce -
Valliammal college madras University
Chennai06-2015
12th -
velammal matriculation higher secondary school
06-2012
Secondary -
Velammal Matriculation Higher Secondary School
Chennai, TN06-2010
Skills
- Payment management
- Accounts receivable
- Invoicing accuracy
- Multitasking Abilities
- Payment processing
- Cash application strategy
- Effective communication
- Collections management
- Customer research
- Billing support
- Collections best practices
- Payment acceptance
- Cashflow report generation
signature
Mythili Balaji
Certification
excel
powerbi
Timeline
Senior Collection Analyst
INTEGRATIVE SYTEMS
01.2024 - Current
OTC - Collections
HCL Tech
08.2021 - 03.2023
Senior Executive
sutherland global services
05.2020 - 06.2021
Process Associate
Blessy Infotech solutions
09.2016 - 09.2018
Mortgage Advisor
accenture
02.2016 - 08.2016
Process Associate
Aegis Limited
05.2015 - 12.2015
Bachelor of Commerce -
Valliammal college madras University
12th -
velammal matriculation higher secondary school
Secondary -
Velammal Matriculation Higher Secondary School