MYTHREYI MURALITHARAN
Chennai
Summary
Results-driven Operations Support Leader with 15+ years in BFSI at Citibank/Citi, specializing in team leadership, operational risk management, regulatory compliance, defect governance, and UAT support. Proven in managing cross-functional teams (40+ resources) to deliver seamless operations, zero SLA breaches, and process efficiencies in Agile/Waterfall environments. Expertise in KPI reporting, risk assessment, discrepancy resolution, and driving compliance with governance frameworks. Recognized for delivery excellence, innovation in automation, and mentoring teams on productivity tools including Generative AI.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Tata Consultancy Services
Chennai
04.2021 - 12.2025
- Led full leadership and direction for multi-stream digital banking operations support, managing 40+ cross-functional resources across Defect Management, UAT, Batch Operations, MIS, and Engineering teams to ensure seamless delivery and alignment with Citi processes.
- Ensured zero SLA breaches through strong governance, risk assessment, compliance monitoring, and PMO reporting (status dashboards, RAID logs, delivery KPIs).
- Acted as PMR/Internal Auditee, driving adherence to governance frameworks (UMP, UPP) and regulatory compliance.
- Mentored teams on Generative AI use cases; developed and showcased Gen AI Test Case Generator, earning client recognition for innovation in testing automation and productivity.
- Oversaw resource planning, stakeholder management, and discrepancy resolution to support on-time releases and operational efficiency.
Technical Lead – Defect Management
Citibank N.A.
Singapore
07.2017 - 03.2021
- Led end-to-end Defect Governance Program across 8 banking lines (Digital, ESB /API, CMS , DWH, Cards, Wealth, Core Banking, Corporate Payments).
- All critical defects were handled in warroom mode and I used to run the call for defect closure and uat signoff.
- Automated reporting using Java microservices, Shell scripts, and Excel Macros, reducing operational effort by ~40%.
- Designed internal tools including: Log Analyzer, RTC tracker, ALM QC reporting suite improving turnaround time for root cause isolation.
IT Analyst
Citigroup Technology Inc.
12.2015 - 05.2017
- Managed technical delivery ensuring on-time implementation of critical project deliverables.
- Integrated Spring Boot + Microservices framework for modernization.
- Deep dived into the source code to identify unhandled exception.
- Handled the core review part as well to avoid any performance and missed coding standards.
Developer
GE Capital Rail Services
Delhi
12.2013 - 12.2014
- Designed and deployed Java–AS400 integrated web services.
- Eliminated rework and delivered nearly bug-free production releases.
- Led performance tuning initiatives resulting in significantly improved page load time.
- Have created several Stored Procedures in Oracle SQL for a GE Rail storage services.
- This was highly appreciated by GE France business as I delivered the ask with minimal defects almost none.
- Best Performance Award (2014) and appreciation from France Business Unit.
Developer
Citicorp Credit Services Inc.
11.2010 - 11.2013
- Developed and enhanced online banking applications using Java, JSP, Struts, SQL.
- Worked across Agile & Waterfall models supporting check imaging and payments system.
- Achieved two consecutive recognition by my senior management for delivery excellence and defect turnaround.x
- Achieved two consecutive recognition by my senior management for delivery excellence and defect turnaround.
- Fixed several defects that were assigned to me on time and no SLA miss.
Education
B.Tech - Information Technology
Rajalakshmi Engineering College
Chennai01.2010
Skills
- Project & Program Delivery
- Stakeholder & Client Management
- Agile / Scrum
- JIRA / Confluence / SAAS / Service now
- Python
- Java / microservices
- Risk Management
- Issue Management
- Dependency Management
- Release Governance
- Deployment Governance
- KPI Reporting
- Defect Governance
- UAT Support
- Offshore Team Management
- Gen AI Productivity - prompt and LLM used
- Testing Automation
- MIS Dashboards - Excel Macro
- Process Optimization
- Automation
- Budget Planning
- Resource Planning
Certification
• Oracle Certified Java Professional
• Lean Six Sigma Green Belt
• Design Thinking – Intermediate
• Generative AI Architect (WITA)
• Ascent Leadership Program — TCS
• Multiple delivery & innovation awards including AI Idea Igniter, Hackathon Winner & Spark Award.
• Lean Six Sigma Green Belt
• Design Thinking – Intermediate
• Generative AI Architect (WITA)
• Ascent Leadership Program — TCS
• Multiple delivery & innovation awards including AI Idea Igniter, Hackathon Winner & Spark Award.
Timeline
Project Manager
Tata Consultancy Services
04.2021 - 12.2025
Technical Lead – Defect Management
Citibank N.A.
07.2017 - 03.2021
IT Analyst
Citigroup Technology Inc.
12.2015 - 05.2017
Developer
GE Capital Rail Services
12.2013 - 12.2014
Developer
Citicorp Credit Services Inc.
11.2010 - 11.2013
B.Tech - Information Technology
Rajalakshmi Engineering College