MS Office
N MANU SAMPATH
Sr Project Analyst | Certified Salesforce Administrator
Hyderabad,India
Summary
Senior Project Analyst in Cognizant For Google Digi Ops (APAC).
Well-versed Salesforce Administrator & App Development with 1.2 years of experience. Detailed Technical Support Analyst (L2) with 3+ yrs of experience in Salesforce Software Solutions & Marketing Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Senior Project Analyst
Cognizant
Hyderabad, Telangana
03.2020 - 05.2022
- Certified Salesforce Administration & App Builder (Developer)
- Simplilearn Certified Salesforce Developer (PD01)
- Certified Salesforce Trailhead Ranger.
- Certified In Google Analytics & GCP.
- Developed written documents and reports related to programs and operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with Global customers & Clients to understand needs and provide excellent service.
- Managed team of 12 employees, overseeing hiring, training, and professional growth of employees.
- Maintained excellent attendance record, consistently arriving to work on time.
Senior Technical Analyst (L2)
Computer Generated Solutions
Hyderabad, Telangana
03.2018 - 02.2020
- Increased customer satisfaction by resolving Dell Product & Troubleshooting Issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered Service Dell Products & Service to customer locations within specific timeframes.
- Carried out day-day-day duties accurately and efficiently.
Education
GED -
Jawaharlal Nehru Technological University
Visakhapatnam 08.2012 - 03.2017
Skills
LWC & Aura Frameworks
Knowledge SQL & OOPs Concepts
Apex-VisualForce Customization
(Schema/Workflow/Process) Builder
Lightning Flows & VF Components
Salesforce Data Loader
Knowledge on SFDC API & SDLC Concepts
Knowledge on Sales Cloud & Service Cloud
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Software
SQL Database
CMS
Technical Support Management
Email Marketing Specialist
Certification
Certified Salesforce Admin & App Builder (Developer) SCA] - [FEB'22]
Timeline
Certified Salesforce Admin & App Builder (Developer) SCA] - [FEB'22]
02-2022
Certified Google Analytics - NOV'21
11-2021
Senior Project Analyst
Cognizant
03.2020 - 05.2022
Senior Technical Analyst (L2)
Computer Generated Solutions
03.2018 - 02.2020
GED -
Jawaharlal Nehru Technological University
08.2012 - 03.2017