N Naresh
Visakhapatnam
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Advisor II
Concentrix
Visakhapatnam
08.2018 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports specifically in the region of Australia and New Zealand.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Document Specialist
Vega Prosys
Visakhapatnam
09.2017 - 12.2017
- Prepared documents for scanning and indexing into the document management system.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Maintained records of all documents scanned and indexed into the system.
- Generated reports summarizing data related to document activities including scan counts, retrieval statistics.
- Entered metadata into the database associated with each document image scanned into the system.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Completed documents and work requests according to company standards.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Industrial Trainee
Hindustan Shipyard Limited
Visakhapatnam
05.2016 - 06.2016
- Created detailed reports for management regarding daily operations.
- Observed workers performing tasks related to the operation of machinery.
- Communicated with multidisciplinary team to learn and develop practical skills.
- Gathered, analyzed, and interpreted data from multiple sources for the purpose of preparing accurate reports.
- Prepared PowerPoint presentations summarizing findings from detailed reports.
Education
Electronics And Communications Engineering
G.V.P College of Engineering, Andhra University
10-2022
Intermediate - Maths, Physics And Chemistry
NARAYANA Junior College
03-2013
X Class -
SRI VIDYA MANDIR, Higher Secondary School, Salem Steel Plant
03-2011
Skills
- Data Collection
- Call Management
- Paperwork Processing
- Complaint resolution
- Report Generation
- Inbound and Outbound Calling
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Process Optimization
- Microsoft Excel
- Customer consulting
- Quality Control
Accomplishments
- National participation in athletics
- Secured first in 1500m race in School Federation of India conducted competitions
- State level throw ball winners
- District level tennicoit winner
- Secured 2nd in 5K run organized by Salem steel plant as a part of promoting greenery
Personal Information
Date of Birth: 07/05/94
Family Background:
Father: N S Narayana
Mother: N Pushpavathi
Sister: N Rekha
Brother: N Sundeep
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Affiliations
- Sports enthusiast especially interested in Track and field events along with an active participation in Football both at school and university level.
- Was a core committee member of Student activity center and INTEC a departmental student body which included planning and execution of various events around college including but not limited to Tech fests, cultural programs and Literary competitions.
- Captain of college football team, college Handball team, finalist in both.
Timeline
Advisor II
Concentrix
08.2018 - Current
Document Specialist
Vega Prosys
09.2017 - 12.2017
Industrial Trainee
Hindustan Shipyard Limited
05.2016 - 06.2016
Electronics And Communications Engineering
G.V.P College of Engineering, Andhra University
Intermediate - Maths, Physics And Chemistry
NARAYANA Junior College
X Class -
SRI VIDYA MANDIR, Higher Secondary School, Salem Steel Plant