Naaz Mosharraf
Summary
I am a dedicated professional with hands-on experience working with NGOs, where I developed a strong sense of social responsibility, teamwork, and adaptability. My active participation in co-curricular activities has strengthened my confidence, communication skills, and leadership presence. Currently, I work in customer service, where I consistently focus on understanding customer needs, resolving concerns efficiently, and delivering a positive experience
Overview
2026
2026
years of professional experience
Work History
OPERATION CUSTOMER EXPERT
TELEPERFORMANCE
2025 - Current
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
VOLUNTEER TEACHER AND VENTOR
KIDS DREAM BUILDER NGO
2024 - Current
- Conduct regular academic and emotional development sessions for children from underserved backgrounds.
- Design and delivered customize learning modules to individual learning needs.
- Mentor students on confidence-building, creativity,and goals settings.
SUMMER INTERN
MUSKURAHAT FOUNDATION
MUMBAI
2023 - 2023
- Engaged with underprivileged children through structured activities and mentorship.
- Supported content creation and communication efforts during outreach events.
- Assisted in executing community based child empowerment programs.
Education
Bachelor of Arts - Korean Studies
Jamia Millia Islamia
01-2025
Skills
- Customer support
- Child development mentoring
- Customer relationship management
- Outreach communication
- Quality assurance
Languages
Korean
Intermediate (B1)
B1
Timeline
OPERATION CUSTOMER EXPERT
TELEPERFORMANCE
2025 - Current
VOLUNTEER TEACHER AND VENTOR
KIDS DREAM BUILDER NGO
2024 - Current
SUMMER INTERN
MUSKURAHAT FOUNDATION
2023 - 2023
Bachelor of Arts - Korean Studies
Jamia Millia Islamia