Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NAZNEEM KHANUM

NAZNEEM KHANUM

Bengaluru

Summary

  • Strategic Transformation Leader with 18+ years of global experience executing large-scale business, technology, and Global Capability Center (GCC) initiatives across top-tier enterprises. Proven track record of aligning enterprise strategy with digital execution, overseeing multimillion-dollar P&L portfolios (S3M+), and scaling delivery organizations of 100+ professionals. Expert in driving agentic automation, application modernization, and complex Transition & Transformation (T&T) programs across India, EMEA, APAC, and US markets. Key Strategic Highlights:
  • GCC Leadership & Scaling: Built and scaled high-performing offshore/nearshore GCC delivery organizations, establishing robust governance models that enhanced operational maturity and delivery predictability.
  • Digital & AI Transformation: Spearheaded enterprise-wide digital initiatives spanning AI-enabled solutions, agentic automation, cloud infrastructure, and data analytics to optimize operational costs.
  • Portfolio & Financial Stewardship: Managed program commercials up to S3M and operational budgets exceeding $2M, driving cost optimization, contract negotiations, and revenue expansion.
  • Executive Client Governance: Currently serving as T&T Leader at Iron Mountain, establishing C-suite relationships, Quarterly Business Reviews (QBRs), and steering frameworks to drive long-term business value.

Overview

1
1
Language
2
2
Certifications
20
20
years of professional experience

Work History

Transition & Transformation Program Manager / Global Delivery Leader

Iron Mountain
01.2025 - Current
  • Core Focus: Enterprise Digital Transformation, Global Transition & Transformation (T&T), Executive Client Governance, and Process Optimization.
  • Direct complex business, digital, and organizational transformation programs, aligning enterprise strategy with multi-country execution to deliver measurable business outcomes.
  • Partner with C-level clients and executive stakeholders to define long-term transformation roadmaps, business objectives, and GCC/delivery operating models.
  • Lead end-to-end Transition & Transformation (T&T) initiatives from scoping and planning through execution, stabilization, and global business adoption.
  • Oversee multi-million dollar program financials, driving budgeting, forecasting, billing compliance, contract adherence, and continuous cost optimization.
  • Establish global governance frameworks, escalation matrices, and performance metrics (KPIs/SLAs); lead Quarterly Business Reviews (QBRs) providing clear visibility into portfolio health, risks, and ROI.
  • Champion intelligent automation and process optimization initiatives to streamline operations, enhance workforce productivity, and reduce delivery costs without compromising service quality.
  • Standardize delivery best practices across Agile, SDLC, and program management frameworks while leading organizational change management (OCM) for seamless adoption.
  • Build and mentor cross-functional teams of project and program managers, fostering a culture of accountability, delivery predictability, and operational excellence.

Senior Program Manager / Senior Project Manager

Norwin Technologies
05.2023 - 01.2025
  • Core Focus: Global Delivery Management, P&L & Financial Accountability, Cross-Regional Governance, Strategic Stakeholder Engagement, and Talent & Team Leadership.
  • Cross-Regional Program Delivery: Directed end-to-end delivery of complex, multi-million dollar tech programs spanning multiple regions, ensuring 100% alignment with strategic business objectives and SLA commitments.
  • P&L & Financial Stewardship: Managed program budgets and P&L performance, proactively identifying cost-optimization and savings opportunities to maximize margin profitability.
  • Executive & Stakeholder Alignment: Served as the single point of contact (SPOC) for high-visibility, critical customer accounts; conducted regular Delivery Governance Councils and executive status reporting for senior leadership and C-suite sponsors.
  • Risk Management & Issue Resolution: Mitigated critical program risks, third-party dependencies, and scope creep, maintaining predictable delivery schedules across interconnected cross-functional projects.
  • Vendor & Partner Governance: Orchestrated collaboration between external IT suppliers, third-party vendors, customer IT teams, and business units to streamline escalations and ensure seamless execution.
  • Resource Optimization & Talent Management: Partnered with talent acquisition to staff high-performing technical teams, overseeing onboarding, skill-gap training, career growth, and performance appraisals.

Assistant Program Director / Delivery Leader

Tibil Solutions
05.2023 - 01.2025
  • Core Focus: Global Delivery Management, P&L & Revenue Expansion, RFP/RFI Strategy, Cross-Functional Leadership, and Digital Product Engineering.
  • Directed end-to-end delivery management, strategic planning, budgeting, and P&L optimization across enterprise accounts; partnered with Sales and Legal teams on RFI/RFPs, SOW negotiations, and contract strategy to drive margin expansion and recurring revenue.
  • Spearheaded complex digital transformation programs spanning software engineering, mobile payments, cloud infrastructure, enterprise telecom platforms, and Power BI executive analytics.
  • Established enterprise service delivery standards, governance frameworks, and point-solution architectures that reduced development cycles and increased account profitability.
  • Managed distributed, multi-location engineering, QA, and integration teams alongside third-party vendors; oversaw vendor assessments, SLA/KPI compliance, and seamless service introduction to production.
  • Guided cross-functional squads on technical design, architecture standards, code reviews, and product backlog refinement to translate complex business needs into scalable solutions.
  • Served as primary escalation authority for key accounts, implementing customer-centric resolution strategies that boosted client retention and repeat business.
  • Oversaw staffing, performance management, competency development, and rewards frameworks; mentored delivery managers to drive team engagement and minimize attrition.

Business Program Manager – Integrated Service Management and Delivery

Kyndryl
07.2015 - 03.2022
  • Core Focus: Global Delivery Management, P&L & Revenue Expansion, RFP/RFI Strategy, Cross-Functional Leadership, and Digital Product Engineering.
  • Professional Experience
  • Program & Cross-Functional Leadership: Spearheaded Integrated Service Management (ISM) and end-to-end IT delivery for high-value enterprise accounts; led a multidisciplinary team of 3 Project Managers and 10 Senior Technical Specialists.
  • Revenue & RFS Execution: Directed end-to-end Request for Service (RFS) operations from initial Impact Assessment (IA) through architecture, solutioning, and final delivery, successfully completing 24 complex RFS projects.
  • Pre-Sales & RFP/RFI Strategy: Evaluated RFPs, contracts, SOWs, and technical documentation to drive strategy, manage commercial risk, and align solutions with overall business expansion goals.
  • Enterprise Infrastructure & Data Center Oversight: Oversee operations, uptime, and performance for critical onsite and offsite Data Centers, including core application, database, email, backup, and server infrastructure.
  • Governance, SLAs & C-Level Reporting: Established account-level SLAs, developed local operating procedures, and delivered weekly/monthly executive reporting to client stakeholders to ensure total alignment on performance metrics.
  • Continual Service Improvement (CSI): Strategic Client Advisory: Served as a trusted advisor to client leadership, influencing tactical and strategic decisions to improve system reliability, operational resilience, and program outcomes.
  • Incident Management & Process Improvement: Driven rapid restoration during major incidents by bridging delivery gaps across internal IBM/Kyndryl business units and third-party vendors; integrated Process Interface Manuals (PIM) with Global Processes to facilitate Continual Service Improvement (CSI).

Tech Solution Project Manager

EMC Corporation
03.2013 - 05.2015
  • Core Focus: Global Delivery Management, P&L & Revenue Expansion, RFP/RFI Strategy, Cross-Functional Leadership, and Digital Product Engineering.
  • Professional Experience
  • Technical Solution Delivery & Architecture: Partnered with Business Analysts, Infrastructure teams, and Technical Leads to architect, review, and sign off on project scopes, technical design documentation, and solution delivery plans.
  • Matrix Leadership & Team Management: Directed distributed, cross-functional feature teams across multiple sites and time zones in a matrix environment; set quarterly goals, conducted performance evaluations, and fostered a high-performing "One Team" culture.
  • Budget & Financial Governance: Coordinated with Functional Finance groups to forecast, establish, and control project budgets, maintaining strict financial compliance through rigorous tracking of effort, expenditure, and variance.
  • Risk Management & Remediation: Identified, logged, and mitigated project risks; engineered comprehensive remediation plans to protect project baselines and led post-implementation "Lessons Learned" reviews upon project closure.
  • Global Stakeholder & Executive Reporting: Designed robust communication strategies and published high-quality progress dashboards for senior leadership, Operational Decision Teams, and Portfolio Decision Committees.
  • Client Satisfaction & Customer Success: Achieved the EMC Bar of Excellence—the highest level of customer satisfaction—by ensuring on-time, within-budget execution and maximizing business value realization for client organizations.

Project Manager / Associate Project Manager – PMO

IBM India
09.2009 - 02.2013
  • Core Focus: Global Delivery Management, P&L & Revenue Expansion, RFP/RFI Strategy, Cross-Functional Leadership, and Digital Product Engineering.
  • Professional Experience
  • Enterprise PMO Governance & Leadership: Spearheaded PMO operations for a marquee US Telecommunications account of over 150 team members, driving cross-functional alignment, resource planning, and governance standards across the account.
  • Team Management & Career Progression: Earned a promotion to Project Manager based on exceptional performance and client feedback; built, mentored, and led a team of 5 PMO Specialists to streamline project operations and reporting.
  • Client Relationship & Stakeholder Management: Maintained direct engagement with US client stakeholders, securing top-tier feedback for operational excellence, transparency, and seamless execution.
  • Process Optimization & Compliance: Standardized project tracking, milestone reporting, and quality control frameworks, ensuring all project streams met stringent client metrics and SLAs.
  • Resource & Operational Efficiency: Coordinated cross-departmental staffing, budget tracking, and capacity planning to maximize utilization and ensure predictable project delivery.

IT Analyst

IBM India
05.2007 - 09.2009
  • Troubleshooting the applications , IT assets for Employees of US based Organization , Training New hires on the Process , Worked with team Lead on Process Improvement , ID creation and Management for the team , Collaborating with different teams across to resolve the tickets, Data analysis for performance trends .

Technical Support Engineer

Dell India
05.2006 - 05.2007
  • (Recognized as a Employee of Month for consistently for 4 months in a row).
  • Volunteered for IBM sustainability initiatives.
  • Currently driving the Idea Board initiative across the services organization.
  • Work with HR in TIBIL on employee engagement activities.
  • Planning and Organizing Business Events, Agile Workshops , Mentoring PM’s

Education

BE - Electricals & Electronics

VTU University
India
01-2006

Skills

  • Certified SAFe® Agilist (Scaled Agile)
  • Certified ScrumMaster (CSM)
  • SIAM™ Certified
  • ITIL® v3 Foundation
  • EMC Information Storage and Management (ISA)
  • CPMAI (Cognitive Project Management for AI)
  • CAIO (Chief AI Officer Strategy)
  • AI for Business Leaders
  • CISM (Certified Information Security Manager)
  • PMI – Project Management Professional (PMP)
  • Managing Successful Programs (MSP)
  • PRINCE2 Agile® Foundation
  • Tools
  • CORE COMPETENCIES & EXPERTISE

Certification

Active Certifications: Certified SAFe Agilist (Scaled Agile) | Certified ScrumMaster (CSM) | SIAM Certified | ITIL v3 Foundation | EMC Information Storage and Management (ISA)

Timeline

Transition & Transformation Program Manager / Global Delivery Leader

Iron Mountain
01.2025 - Current

Senior Program Manager / Senior Project Manager

Norwin Technologies
05.2023 - 01.2025

Assistant Program Director / Delivery Leader

Tibil Solutions
05.2023 - 01.2025

Business Program Manager – Integrated Service Management and Delivery

Kyndryl
07.2015 - 03.2022

Tech Solution Project Manager

EMC Corporation
03.2013 - 05.2015

Project Manager / Associate Project Manager – PMO

IBM India
09.2009 - 02.2013

IT Analyst

IBM India
05.2007 - 09.2009

Technical Support Engineer

Dell India
05.2006 - 05.2007

BE - Electricals & Electronics

VTU University
NAZNEEM KHANUM