Nabanita Modak
Kolkata
Summary
I bring over four years of experience in the US Healthcare industry. I started as an associate handling Demographic Entry and Eligibility Verification and, through consistent performance and leadership, grew into my current role as a Team Lead in Accounts Receivable.
Overview
4
4
years of professional experience
Work History
Team Leader
Neem Tree Consultants Pvt. Ltd.
Kolkata & Chennai
07.2022 - Current
- Started career in Demographic Entry and Eligibility Verification
- Hands-on experience in Prior and Retro Authorization for DME services.
- Built strong foundational experience in Accounts Receivable, a critical RCM function.
- Ensured accurate denial follow-ups as an AR Caller to expedite payments and reduce AR days.
- Successfully recovered payments on highly aged claims nearing provider write-off.
- Promoted to Subject Matter Expert (SME) in July 2023
- Promoted to Team Lead in July 2025
- Oversee AR team operations, assign daily workloads, and manage multiple projects
Prepare and analyze Aged AR reports for multiple practice. - Lead preparation for onshore client and team meetings
- Create monthly AR review and revenue analysis using MS Excel (Pivot Tables, data analysis tools)
Provide training to new joiners on RCM basics and AR calling processes. - Handle provider enrollment, credentialing, and EFT enrollments
Process Associate
Sunknowledge Services
Kolkata
01.2022 - 06.2022
- I used to work in demographic entry and eligibility verification.
- I also used to obtain prior and retro authorization for DME services.
Education
Bachelor of Science - Economics
Vidyasagar College For Women
Kolkata01-2017
Skills
- Handled Prior and Retro Authorization workflows to support claim approval, reduce denials, and maintain smooth revenue cycle operations
- I run Aged AR reports for 90, 180, and 365 days, analyze denial trends, and identify major bulk issues contributing to increased AR days and dollar impact
- As a leader, my role is not to work on individual claims but to enable my team to perform effectively I focus on identifying each team member’s strengths and areas of improvement so I can align work accordingly and help them perform at their fullest potential For example, if someone is particularly effective in handling BCBS calls, I assign them a higher volume of BCBS-related claims
- I handle monthly client meetings, present revenue data in Excel, and respond to any questions or clarifications the clients may have
Timeline
Team Leader
Neem Tree Consultants Pvt. Ltd.
07.2022 - Current
Process Associate
Sunknowledge Services
01.2022 - 06.2022
Bachelor of Science - Economics
Vidyasagar College For Women