NABANITA PATRO
Associate Software Engineer
Hyderabad
Summary
- Energetic, self-motivated, and results-oriented IT professional with 5.5 years of overall IT experience, including 3.4 years of expertise in the Salesforce CRM platform.
- Proficient in Salesforce.com application design, development, deployment, and maintenance. Skilled in Salesforce customization with Lightning Components (LWC), JavaScript, and Apex.
- Experienced in implementing Apex Classes, Asynchronous Jobs (Batch, Queueable, Scheduler, Future), REST API integration, Platform Events, Triggers, Test Classes, Workflow Rules, Approval Processes, and Flows for complex business functionalities.
- Demonstrated proficiency in implementing the Salesforce Security Model using Profiles, Permission Sets, OWD, Roles, Sharing Rules, and Apex Sharing.
- Strong working knowledge of querying the Salesforce.com database using SOQL & SOSL queries (Static & Dynamic) and Aggregate Functions.
- Experienced in implementing Service Cloud and Experience Cloud features.
- Hands-on experience in deploying from one environment to different environments using Visual Studio Code, Change Set, and GitHub.
- Detail-oriented, organized, and meticulous employee thriving in fast-paced environments to meet tight deadlines.
- Enthusiastic team player ready to contribute to company success.
- Highly skilled software development professional with talents for software design, development, and integration with advanced knowledge of in-demand programming languages.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Associate Software Development Engineer
CROCUS GLOBAL SERVICES PRIVATE LIMITED
04.2021 - Current
- Created LWC Components with Workspace API, Custom Events, LMS, LDS, Promises for Lightning Migration & Implementation, Public Sites (to log a case), Experience Cloud Communities, Quick Actions & Buttons and Lightning Pages.
- Created LWC to submit quality feedback for all agents (who handled case) in same screen with multiple forms (for each agent) which contains different sections and real-time score calculation.
- Worked on Apex Triggers & Classes, Web Services - Rest API, Lightning Flows, Asynchronous Jobs - Batch Apex, Scheduler Apex, Queueable Apex & Future Methods to build custom functionalities.
- Worked on Salesforce Connect Integration (cross-org connection) using External Objects, External Data Source, Async Apex and Platform Events to perform custom actions on source org and send back the data to destination org.
- Implemented Salesforce Security Model using Profiles, Permission Sets, OWD (organization wide Default), Roles, Sharing Rules and Shield Platform Encryption.
- Enhanced software functionality by identifying and resolving various coding issues.
- Mentored junior developers, fostering culture of continuous learning and improvement.
Associate
ATTALIDS INFOTECH PRIVATE LIMITED
03.2019 - 04.2021
- Experience in administration, configuration, implementation, lightening and support experience with salesforce.
- Tier1, Tier2 and Tier3 support.
- Handled multiple proposals, including cost and time estimates for various modules and products due to changing Business requirements for the Client.
- Technical expertise in Salesforce.com Workflow Rules, Approval Process, Process Builder, Validation rules, Security Controls, Roles, Profiles, OWD, Permission sets,Page layouts, Standard objects, Custom objects, Formula fields, Relationship
fields, Roll up summary fields, Reports and Dashboards. - Customized lightning record, home and app pages using lightning app builder for various functional and design needs.
- Created and customized Reports and Dashboards as per user visibility requirements.
- Handling all data related loads using data loader, dataloader.io,Command Line data loader etc.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Bachelor of Technology - Electrical And Electronics Engineering
College of Engineering Bhubaneswar
Bhubaneswar 03.2006 - 06.2009
Skills
Apex Classes & Triggers
Asynchronous Jobs
Platform Events
Integration - REST API
SOQL - SOSL
LWC
Aura
JavaScript
Event Handling
Security Model
Flows
Service & Experience Clouds
Einstein Generative AI
Certification
Salesforce Certified Administrator
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Disclaimer
I further declare that the information furnished above are true and correct to the best of my knowledge.
Timeline
Associate Software Development Engineer
CROCUS GLOBAL SERVICES PRIVATE LIMITED
04.2021 - Current
Associate
ATTALIDS INFOTECH PRIVATE LIMITED
03.2019 - 04.2021
Bachelor of Technology - Electrical And Electronics Engineering
College of Engineering Bhubaneswar
03.2006 - 06.2009
Salesforce Certified Administrator
Salesforce Associate AI
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