Nabeela Khan
Mira Road
Summary
Dynamic professional with a proven track record at Shan Ship Management Pvt Ltd, adept in data analysis and trend assessment. Excelled in enhancing customer satisfaction and operational efficiency. Skilled in MS Office and Marine PMS Software, I bring strong conversational skills and a knack for achieving key performance indicators, fostering significant improvements in service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Cum Purchase Assistant
Shan Ship Management Pvt Ltd
Mumbai
10.2023 - Current
- Analyse the monthly vessel reports of cash, provision, vessel communication chat cards & bond.
- Maintain and review the inventories of Lub Oils, Chemical, Paint, Engine Critical Spares and Gas.
- Review of Internal Audit checklist & follow up on it.
- Review of Lub Oil and Fuel Oil Analysis reports and inform superintendents in case of adverse reports.
- Review of Planned Maintenance System (PMS for Engine & Deck) & follow up on pending jobs.
- Review of weekly Bunker report across the fleet.
- Prepare quarterly performance reports of the vessels and annual KPI sheet.
Senior Customer Service Agent
Teleperformance
Mumbai
08.2022 - 09.2023
- Increased customer satisfaction ratings by effectively answering questions on phone calls, emails, or live chat messages related to Amazon products, suggesting effective solutions, and resolving issues quickly.
- Resolving customer complaints: I was responsible for resolving customer complaints and issues related to Amazon's products or services. This involved listening to the customer's concerns, investigating the issue, and finding a resolution that meets their needs while adhering to company policies and procedures
- Upselling and cross-selling: I was expected to identify opportunities to upsell and cross-sell Amazon's products and services to customers. This involved understanding the customer's needs and recommending relevant products or services
- Maintaining customer records: As a customer service representative, I was responsible for accurately documenting customer interactions and maintaining customer records
Private Teacher/Coach
Private Coaching
Thane
06.2018 - 08.2022
- To make sure the entire curriculum is completed on time with maximum knowledge retention
- Instructed classes using various teaching methods such as lectures, group activities, demonstrations.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- One of the personal milestones - achieved great discipline and excelled my time management skills
Education
B. Com -
Reena Mehta College
01.2022
HSC -
Reena Mehta College
01.2019
Class X -
Raval International School
01.2017
Skills
- Adequate knowledge of MS Office
- Good conversational skills
- Trained in Shipserv and Marine PMS Software
- Trend assessment
- Data analysis proficiency
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Certification
Udemy -
Logistics Management International Transport & Shipping
Diploma in Human Resources, Compensation & Benefits Management
Introduction to Ship Chartering & Brokering Practise
Environmental Sustainability in Maritime Transport Industry
Professional Certificate in Operations Management
Simplilearn -
Digital Marketing for CXOs
Basics of SAAS Business Online
Introduction to Affiliate Marketing
Introduction to Data Analytics
Introduction to Data Science
Edx -
IBM Soft Skills-Solve Problems with Creative & Critical Thinking
Virtual Training to Advance Revenue Administration - Human Resource Management
Accomplishments
- Received the 'Certificate of Appreciation' letter in Shan Ship Management.
- Received the 'Best Performer of the Week/Month' award numerous times in Teleperformance.
References
References available upon request.
Timeline
Technical Cum Purchase Assistant
Shan Ship Management Pvt Ltd
10.2023 - Current
Senior Customer Service Agent
Teleperformance
08.2022 - 09.2023
Private Teacher/Coach
Private Coaching
06.2018 - 08.2022
B. Com -
Reena Mehta College
HSC -
Reena Mehta College
Class X -
Raval International School
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