NABEELA MOIDU
Customer Associate
Bengaluru
Summary
Successful Reservation Expert -Operations with 3+ years' experience in Travel and Tourism industry, specializing in Operations, Sales, Client management and Sales delivery. Strong expertise in delivering Customer delight and hailing agent branch operations.
Overview
4
4
years of professional experience
Work History
Reservation Associate
Globus Family Of Brands
02.2019 - 08.2020
- Collaborated with team members from United States to ensure seamless reservation management and guest satisfaction.
- Streamlined reservation processes for improved accuracy towards Client bookings.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Handling client Payments and Refunds.
Customer Executive
Thomas Cook India Limited
06.2017 - 07.2018
- Contributed to higher sales figures by upselling products or services when appropriate during customer interactions. Provide the highest standard of customer service to clients/agents using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for the organization
- Aid the clients/agents with booking and reservation of the tours /products
- Engage the customer and sell Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues
- Make travel related arrangements ( Designing itineraries, Land arrangements, issue tickets, Visa arrangements, Insurance) for clients while ensuring that all relevant airline, Visa documents and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations
- Handle payment and refunds in line with department procedures and guidelines ensuring that refunds are processed accurately without delay
- Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management.
- Ensure all documents issued are correctly reported on a daily basis, to enable accurate invoicing by the accounts department
- Assisting with organizing events for agents and clients
- Represented Thomas cook on Business roadshows.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Trained Interns/New Employees on company policies, products, and services, ensuring consistent quality across the customer support department.
Internship
Thomas Cook India Ltd
04.2016 - 06.2016
- Learned Multiple country Visa documentation.
- SOP of Visa process.
- Part of Mice team in supporting/handling Visa documentation for their largest group of South India 2800 Pax
Education
B.com With Travel & Tourism
Mount Carmel College (Autonomous Bangalore University)
Bengaluru, India 01.2014 - 04.2017
High School Diploma -
Cluny Convent P.U College
Bengaluru, India 01.2012 - 04.2014
Schooling
Cluny Convent High School
Bengaluru, India 01.2011 - 04.2012
Skills
Positive Attitude
Travel industry familiarity
Upselling strategies
Reservation software knowledge
MS office
Technical skills
Leadership
Team Work
Problem Solving
Adaptability Interpersonal Skills
Positive Attitude
Languages
English
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Tamil
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Kannada
Bilingual or Proficient (C2)
Urdu
Intermediate (B1)
Arabic
Elementary (A2)
Interests
Painting
Drawing
Reading
Gardening
Travel enthusiast
Others
- Teaching English as a part timer in an online teaching center called as the Goal Setter 2021-2024).
- Teaching Arabic online for an institute called Hira Moral School (2019- 2024).
- Volunteered teaching English in an NGO called U&I (2014-2017).
Timeline
Reservation Associate
Globus Family Of Brands
02.2019 - 08.2020
Customer Executive
Thomas Cook India Limited
06.2017 - 07.2018
Internship
Thomas Cook India Ltd
04.2016 - 06.2016
B.com With Travel & Tourism
Mount Carmel College (Autonomous Bangalore University)
01.2014 - 04.2017
Schooling
Cluny Convent High School
01.2011 - 04.2012
High School Diploma -
Cluny Convent P.U College
01.2012 - 04.2014