Nabh Baliyan
SERVICES IT DEV. PROGRAM SR. ASSOCIATE II
Noida
Summary
Proven IT Service Management professional with a track record of enhancing team performance and customer satisfaction at NTT Data Information Services Pvt Ltd. Excelled in Incident and Request Management, leveraging ServiceNow and Excel to streamline processes. Demonstrated exceptional time management and problem-solving skills, significantly improving service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SERVICES IT DEV. PROGRAM SR. ASSOCIATE II
NTT Data Information Services Pvt Ltd
Noida
10.2024 - Current
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Analyzed data and created reports for senior management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
SERVICES IT DEV. PROGRAM SR. ASSOCIATE I
NTT Data Information Services Pvt Ltd
Noida
04.2023 - 10.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Technology - Computer Science Engineering
Noida Institute of Engineering And Technology
Greater Noida06-2023
High School Diploma -
Divine Educational Institute
Sikandrabad07-2018
Skills
- ITIL
- Service Management
- Incident Management
- Request Management
- ServiceNow
- Excel
- VlookUp
- Queue Management
- Swiveling of Tickets
- Customer Service
- Time Management
- Aging Reports
- Scrubbing of Tickets
Certification
- ITIL 4 Foundation Program ( 04/2023-05/2023)
- Attended Summer Training in Python organized by NIET
(08/2019 - 10/2019) - Ethical Hacking and Cyber Security by RoboTech Labs Pvt. Ltd
- Abode UX in Adobe XD completion
- Cyber Security Course by CISCO
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
SERVICES IT DEV. PROGRAM SR. ASSOCIATE II
NTT Data Information Services Pvt Ltd
10.2024 - Current
SERVICES IT DEV. PROGRAM SR. ASSOCIATE I
NTT Data Information Services Pvt Ltd
04.2023 - 10.2024
Bachelor of Technology - Computer Science Engineering
Noida Institute of Engineering And Technology
High School Diploma -
Divine Educational Institute