Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
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Nabin Kanti Das

Nabin Kanti Das

Bengaluru

Summary

A young professional with 7 years of experience and a demonstrated history of working in the SaaS, e-learning, and banking industries. Skilled in operations, escalations management, data analysis, user experience, and program management, production, and delivery.

Overview

8
8
years of professional experience

Work History

TEAM LEAD - TECHNICAL SUPPORT

KAPTURE CX
BANGALORE
06.2024 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Monitored team progress and enforced deadlines.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

TEAM LEAD - OPERATIONS (USER EXPERIENCE)

BYJU'S
02.2020 - Current
  • New projects planning and execution, Working on Process and Strategy to make the project smooth and streamlined.
  • Monitor projects progress, identify risks coordinate resources, allocate task and ensure timely execution of project activities and implement mitigation strategies.
  • Working closely with cross-functional teams such as product, content, Platform owners, Mentors and customer support to drive product success.
  • Prepare projects reports, issues and risks and handle the L1/L2 Escalations.
  • Business requirements document creation for product and tech teams.
  • Handle the live byjus classes (one-on-one, one-to-many)
  • Course and Batch id creation in the platform, based on the Grade, Board Language, zone and proficiency and uploading the content.
  • Checking the attendance in all the sessions per day and creating the report.
  • Handling the Customer Escalations (L1)
  • Migrations of the Customers, Based on the Requirements.
  • Live report of the Tutor attendance
  • Content upload in the platform
  • Assignment and Reassignment of the Tutors
  • Handle the Live Escalations.
  • Assets management and creating the report.

SALES AND MARKETING ASSOCIATE

AXIS BANK
01.2019 - 02.2020

ASSOCIATE

INTELNET GLOBAL SERVICE PRIVATE LIMITED
03.2017 - 08.2017

Education

B.E - EEE

Cambridge Institute Of Technology
01.2018

DIPLOMA - EEE

BSF IT
01.2014

Skills

  • Data analysis
  • Strategy and Planning
  • User Experience (UX)
  • Product Management
  • Operations Management
  • Escalation resolution
  • Microsoft Excel and Google Sheets
  • Tableau and Power BI
  • Team management
  • Customer service
  • Cross-functional collaboration
  • Resource allocation
  • API's and Postman
  • Grafana

Accomplishments

  • Promoted to the position of Team Lead within a year and exceeding goals by 100%.
  • Recognized for top performance.

Hobbies and Interests

  • Stocks Query
  • Cricket
  • News
  • Geopolitics

Languages

  • English
  • Hindi
  • Bengali

Timeline

TEAM LEAD - TECHNICAL SUPPORT

KAPTURE CX
06.2024 - Current

TEAM LEAD - OPERATIONS (USER EXPERIENCE)

BYJU'S
02.2020 - Current

SALES AND MARKETING ASSOCIATE

AXIS BANK
01.2019 - 02.2020

ASSOCIATE

INTELNET GLOBAL SERVICE PRIVATE LIMITED
03.2017 - 08.2017

B.E - EEE

Cambridge Institute Of Technology

DIPLOMA - EEE

BSF IT

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Nabin Kanti Das