Nachiket Lokhande

Project Type- ECC Support -Apple INC

• Oversaw seamless delivery by coordinating tasks among a team of five to aid Apple's AMR regional operations.
• Providing technical support to businesses, and assisting them in troubleshooting issues that arise during normal business activities.
• Collaborated with onsite users and key business stakeholders to resolve critical P0 and P1 priority tickets within specified SLAs.
• Coordinated with cross-functional teams such as Basis, Security and ABAP consultants for successful completion of project tasks.
• Conducted and documented Root Cause Analysis of production system failures to minimize future failures and optimize operations.
• Maintained quality-focused performance benchmarks and schedules when directing project teams.

Project Type: S4 Hana Migration and Brownfield Implementation.

• Rolled out India E-Invoice and EWB across ECC and S4 HANA systems utilizing the EY Digigst solution.
• Migrated legacy data into the SAP HANA system using the LTMC tool.
• Contributed to development of specialized reports through use of ABAP programming language.
• Supported internal team members in resolving functional problems related to SD module during UAT phase.

Project Type: S4 Hana global implementation project for Warner Bros.

• Assisted in resolving technical issues related to the VIM module during integration with other modules, such as MM and FI.
• Assisted in developing training materials for end users on the usage of various VIM transactions.
• Provided training to end users across Asia and the EMIA region on OpenText.

Project type: Rollout and SAP ECC Production Support.

• Executed project rollouts for GE Aviation, offering production support to TPCL and Tetra Pak.
• Analyzed business processes, configured system settings, and created functional specifications for custom developments.
• Engaged in requirements gathering during project preparation phase, liaising with business owner.
• Developed comprehensive training materials.
• Conducted unit and integration testing, and created testing documents such as test cases and scenarios.
• Performed complete master data validation between the legacy system and the target system, documented any discrepancies, and provided solutions.
• Assisted in the design, development, implementation, maintenance, and support of existing SAP solutions.
• Supported end users with day-to-day issues regarding the functionality or usage of ERP systems.
• Worked closely with technical consultants, providing functional expertise when needed.
• Resolved incidents reported by users through root cause analysis techniques, and provided permanent fixes.

Project Type: SAP ECC Production Support for Warner Bros client.

• Reporting and coordination with the Onshore WB manager.
• Handle the workload of tickets coming in for SD, and allocate tickets based on the complexity, skill of the resource, and time constraints.
• Any bug fixing or business enhancements are done through the change management process.
• Major output-related and smart form issues.
• IDOC order processing, editing IDOCs.
• Resolving the ticket within the SLA.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Utilized strong customer service skills to meet and exceed sales goals 100 %.
• Developed and implemented strategies to increase sales of retail products.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Maintained updated knowledge through continuing education and advanced training.