Sridhar B

• Incident Management: Resolved a high volume of P3 and P4 critical incidents and Service Requests (SRs), specializing in troubleshooting pricing discrepancies and billing blocks to ensure smooth financial month-end closing.
• Process Automation: Significantly reduced manual business effort by optimizing Output Determination and Credit Management workflows, automating document transmissions and order-release processes.
• Testing Leadership: Successfully led the System Integration Testing (SIT) phase for multiple change requests and served as the primary lead for User Acceptance Testing (UAT), ensuring 100% business sign-off.
• Interface Stability: Acted as a bridge between Business and Middleware teams to resolve data flow issues (Incomplete/Incorrect data) for downstream systems, including repushing Master Data, Hierarchies, and Invoices.

Core Functional & Technical Responsibilities:

• Configuration & Support: Owned the end-to-end Pricing configuration and Copy Controls, ensuring seamless data flow from Sales Documents to Billing while maintaining 100% accuracy in VKOA postings.
• Logistics Execution: Optimized Shipping Point and Picking Location determination logic to streamline outbound logistics and resource assignment.
• Technical Collaboration: Partnered with ABAPers to develop/modify customized programs, T-codes, and Tables, specifically modifying BDC programs for master data and Bonus Buy conditions.
• System Administration: Collaborated with Basis to schedule background Jobs using specific Variants; managed TVARVC entries to support dynamic logic in customized programs.
• Promotions Management: Managed and resolved issues related to Bonus Buy and Get promotions (VBK1/2/3) and Material Groups (VBG1/2/3), ensuring accurate promotional pricing.
• Monitoring & Support: Proactively monitored IDOCs and Proxy messages (SXMB_MONI) to identify and fix communication gaps between SAP and external interfaces.
• Credit & Output Management: Managed credit limits and risk categories to mitigate financial exposure; maintained NAST Output condition records for EDI, Email, and Print.
  

• Served as a key SAP user within a mechanical manufacturing environment, bridging the gap between shop-floor operations and the IT department to refine Sales and Distribution processes.

• Developed advanced presentation and communication skills, translating complex technical concepts for diverse audiences—expertise currently utilized in leading client workshops and user training.