Chirag Barthwal
Noida
Summary
Adept Associate SAP S4 HANA SD Private and Public cloud Consultant with a proven track record at Mawai Infotech Ltd., specializing in business process configuration and resolution of critical incidents. Skilled in Sales Document Processing and Pricing Determination, I excel in developing tailored solutions and enhancing system efficiency. Demonstrated ability to collaborate effectively, ensuring high customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Associate SAP S4 HANA SD Consultant
Mawai Infotech Ltd.
Noida
02.2023 - Current
- Managed the resolution process for critical incidents effectively.
- Business process configuration: STO Configuration, Export sales, Asset sales, Deemed export sales, OEM Sales Process (Scheduling Agreement), Return process, Scrap Sales, FOC Sales, Customer Job Work.
- ODN configuration for the invoice, Number range maintained at the plant, and company code business place level
- Pricing, GST, and TCS issues.
- E-invoice and E-way bill.
- End-user training
- Worked on Availability check, Revenue account determination, Output determination
- Developed user exit solutions for system efficiency.
- Developed detailed reports.
- End to End implementation on Public Cloud
- Workflow on Public Cloud
- Logic through CDS view on Public Cloud
- BADI activation for Plant wise number range on Public Cloud
- Collaborated with other teams across the organization to understand their requirements and develop tailored solutions.
- Developed custom reports using advanced analytics capabilities of SAP Hana platform.
- Developed technical specifications and plans, documenting details into user manuals for future reference.
Senior Customer Service Executive
I Energizer
Noida
03.2019 - 01.2023
- Assessed unresolved and escalated phone and email complaints, delivering swift resolution for optimised customer satisfaction ratings.
- Kept clear, detailed records of customer interactions, enabling accurate complaints investigation.
- Used information gathered from customer grievances to curate customer FAQs to serve as part of the company knowledge base.
- Compiled and forwarded recurring customer issues to the team leader to provide lasting solutions.
- Responded to every customer query and followed up post-chat to make customers feel valued.
- Followed escalation guidelines to escalate complex issues to relevant staff members.
- Processed customer payments and facilitated setting up of direct debits to complete transactions.
Education
BCA - Computer Science
IIMS
Merrut2015
Skills
- Sales—Sales Document Processing, Sales Document Types, Item Category and Schedule Line Category Determination, Copy Control, andPartner Determination
- Pricing: Pricing Processing and Determination, Condition Technique, Condition Records Condition Tables
- Business processes: OEM Sales Process (Scheduling Agreement), After Market Sales process, Export Sales with LUT, Export Sales without LUT, Export Deemed Sales, FOC Sales, Scrap Sales, Customer Job work, Asset Sales, Raw Material Sales, Stock Transfer Order Concept, Sales Return Process, Credit-Debit Note Process
- Additional - Movement Types, Tables, Determinations, Integration of SD with MM, FI, Userexist, Reports, GST Concept, Batch management, Smartforms, Sales Reports
Timeline
Associate SAP S4 HANA SD Consultant
Mawai Infotech Ltd.
02.2023 - Current
Senior Customer Service Executive
I Energizer
03.2019 - 01.2023
BCA - Computer Science
IIMS
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