Nachiketa Priyaranjan Sahoo
Bhubaneswar
Summary
Dynamic and result-driven professional with over 9 years of diverse experience spanning banking, finance, sales, and vendor operations management. Currently managing a team of Relationship Managers at ICICI Bank with a strong focus on Customer relationship excellence , Business growth and Team management.
Overview
10
10
years of professional experience
Work History
Unit Manager - E-Relationship Management
ICICI Bank
2024.03 - Current
- Managed a team of Relationship Managers overseeing customer base of 15,000+ in the Odisha zone, driving Retail business growth, client retention, and service excellence of bank.
- Evaluated employee performance regularly for professional growth opportunities, and feedback-driven improvement strategies.
- Monitor and guide RM performance through daily reviews, client feedback, and periodic audits, ensuring high standards of compliance and customer satisfaction.
Team Leader - Wealth Management
ICICI Bank
2023.01 - 2024.02
- Managed a team of Wealth Management associates driving retail business growth and client service excellence of bank.
- Evaluated employee performance regularly for professional growth opportunities, and feedback-driven improvement strategies.
- Acted as a point of escalation for ensuring quick turnaround time (TAT) and enhanced client satisfaction.
- Maintained service quality scores and contributed to client loyalty.
Executive - Car Loans
Mahindra Finance
2022.11 - 2023.01
Senior Executive for Auto Loan Finance
I-Process Services (India) Pvt Ltd
2018.06 - 2022.10
- Company Overview: Main Branch Bhubaneswar, including Bhubaneswar branches under I-Process Services (India) Pvt Ltd under ICICI Bank
Sales Executive
Sky Automobiles
2017.05 - 2018.06
Manager of Automobile Detailing Vendor
Central Honda
2015.08 - 2017.02
Education
Bachelor of Technology - Mechanical Engineering
BPUT
2013-07
Skills
- Team Management
- Strategic approach
- Sales & Business Development
- Customer Relationship Management
- Technical Proficiency
- Communication & Negotiation
Hobbies and Interests
- Finding Solutions
- Listening to Music
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Timeline
Unit Manager - E-Relationship Management
ICICI Bank
2024.03 - Current
Team Leader - Wealth Management
ICICI Bank
2023.01 - 2024.02
Executive - Car Loans
Mahindra Finance
2022.11 - 2023.01
Senior Executive for Auto Loan Finance
I-Process Services (India) Pvt Ltd
2018.06 - 2022.10
Sales Executive
Sky Automobiles
2017.05 - 2018.06
Manager of Automobile Detailing Vendor
Central Honda
2015.08 - 2017.02
Bachelor of Technology - Mechanical Engineering
BPUT