Nadeem Ahmed A
Summary
Proven UAT Specialist from Element 14 India Pvt Ltd, adept in Quality Assurance and Effective Communication. Excelled in developing and executing UAT scripts, enhancing ERP release programs, and delivering training materials, significantly improving project delivery and adherence to specifications. Demonstrated adaptability and decision-making skills, ensuring high-quality outcomes and support across global strategic projects.
Overview
13
13
years of professional experience
Work History
UAT Specialist
Element 14 India Pvt Ltd
04.2022 - Current
- Supported ERP Release programs and other global strategic projects to ensure timely delivery and adherence to specifications.
- Developed UAT and regression test scripts for changes within ERP release programs and other strategic projects globally.
- Provided guidance to the wider business on the preparation of test materials for other functional areas.
- Executed UAT testing for ERP release programs and other strategic projects globally, ensuring quality assurance.
- Provided guidance and support to the wider business in their execution of regression testing.
- Supported the definition of requirements and related process design on systems change projects globally.
- Created and delivered training materials for changes introduced by ERP release programs and other strategic projects.
- Maintained process documentation and training materials for use by the wider business.
- Ensured auditing procedures were followed for every enhancement.
Customer Service Representative
Element 14 India Pvt Ltd
01.2020 - 04.2022
- Provided quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and other support to Sales Account Managers and their clients.
- Identified, investigated, and improved processes and procedures, including key performance metrics, to enhance business operations.
- Maintained good client relationships and resolved claims and complaints in accordance with consumer laws.
- Maintained and updated electronic records as data reports and dashboards.
Senior Customer Service Representative
Orchestrate Systems Pvt Ltd (Tag Mobile)
03.2015 - 09.2018
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing, and support policies and procedures.
- Improved sales abilities and product knowledge continuously to provide optimal service and achieve quotas.
- Handled escalation calls effectively.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Marketing Executive
JK Screen Prints
02.2012 - 03.2015
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Planned and executed events and marketing programs to increase qualified leads.
Education
B.Com -
Bengaluru
Skills
- Quality Assurance
- Effective Communication
- Reliability
- Adaptability and Flexibility
- Decision-Making
- Excellent Communication
- Self Motivation
- Time management abilities
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Additional Information
DOB - 13.12.1991
Address - 46, 1st Floor, 8th Cross, 6th Main Road, Balaji layout, Koti hosahalli, Bangalore - 560094
Timeline
UAT Specialist
Element 14 India Pvt Ltd
04.2022 - Current
Customer Service Representative
Element 14 India Pvt Ltd
01.2020 - 04.2022
Senior Customer Service Representative
Orchestrate Systems Pvt Ltd (Tag Mobile)
03.2015 - 09.2018
Marketing Executive
JK Screen Prints
02.2012 - 03.2015
B.Com -
Bengaluru
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