Nadeem Hamdule

Working on systems projects in the Middle East.

Design, install, configure, and maintain VMware infrastructure, including vSphere, ESXi, and vCenter Server.

Monitor system performance, troubleshoot issues, and optimize virtual environments for efficiency and reliability.

Manage virtual machines (VMs), templates, snapshots, and resource allocation.

Implement high availability (HA), fault tolerance (FT), and disaster recovery (DR) solutions.

Administer storage (SAN/NAS) and networking configurations in a VMware environment.

Apply patches, updates, and security hardening to maintain a secure and stable infrastructure.

Automate tasks using PowerCLI, vRealize, or other scripting tools.

Collaborate with IT teams to support business-critical applications and ensure system uptime.

Document system configurations, best practices, and troubleshooting procedures.

• Provided on-site IT support for the Kuwait National Petroleum Company (KNPC) across multiple sites (HOB, MAB, MAA, SAB)
• Collaborated with the KNPC IT team to address and resolve BMC tickets (incidents, service requests, work orders)
• Ensured compliance with ITIL best practices for all IT processes and tasks
• Managed DHCP servers, monitored DHCP scopes, and provided shared drive access, following KNPC IT policies
• Administered Active Directory for cache login and shutdown policies, and added device MAC addresses to ClearPass Manager
• Handled cloud services administration and provided day-to-day customer care for IT-related queries
• Installed, maintained, and supported client networks and workstations, including over 6,000 device
• Coordinated with KNPC IT management for project-related activities and troubleshooting of technical issues
• Delivered telephonic support for network-related issues to users and engineers

• Administered and maintained Hyper-V and VMware environments, including the creation, configuration, and monitoring of virtual machines
• Performed regular backups, snapshots, and disaster recovery tests to ensure data integrity and availability
• Monitored data center infrastructure for power, cooling, and connectivity, ensuring optimal operation
• Collaborated with network teams to ensure seamless and uninterrupted system and network performance
• Provided technical support for escalated issues related to servers, storage, and virtual machines
• Generated and analyzed reports on system performance and capacity planning to optimize resources and prevent bottlenecks

• Administered Veritas Backup Exec, including installation, upgrades, patch management, and troubleshooting of escalated issues, ensuring compliance with SLA/SOP
• Scheduled and managed backup jobs, ensuring alignment with retention policies and application compatibility
• Performed preventive maintenance tasks, including the application of Windows Service Packs, security patches, antivirus updates, and tape driver updates
• Monitored server performance using SAAZ tools, and optimized server space utilization
• Oversaw system installations, maintenance, and performance optimization in client environments
• Ensured compliance with job policies, media rotation, and maintained high system reliability across global operations

• Provided remote and on-site technical support to end-users, ensuring timely and professional issue resolution
• Installation, management, and troubleshooting of desktop systems and related hardware/software
• Maintaining and updating inventories of software, servers, and workstations
• Documenting technical procedures and processes for efficient knowledge sharing and operational consistency
• Participating in IT projects and assisting with implementation and maintenance
• Keeping up with the latest technology trends and best practices to improve support services