Nadeem Khan
Muscat
Summary
Seasoned Branch Manager with a proven track record at Modern Exchange, adept in risk management and customer service. Excelled in enhancing compliance, boosting customer loyalty, and driving branch performance. Skilled in Microsoft Excel and grievance management, demonstrating a strong blend of technical and interpersonal abilities to achieve business goals.
Overview
4
4
years of professional experience
Work History
Branch Manager
Modern Exchange
Muscat
05.2024 - Current
- Provides leadership in the management of a branch in order to locally achieve the best performance in terms of business, compliance with laws & regulations, policies & procedures and customer services with an objective of contributing towards being the best exchange in the country.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored financial performance of the branch on a monthly basis.
Cashier
Lakhoos Exchange
01.2021 - 11.2023
- Handling cash, checks, and other forms of payment from customers.
- Handling currency, traveler's checks, and financial transactions efficiently.
- Maintaining accurate records of transactions.
- Ensuring customer satisfaction and handling customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Bachelor of Commerce - Finance
Chandrabhan Sharma College
Mumbai07-2021
12th Grade - Commerce
UBS High School And Junior College
Bhandup,Mumbai05-2019
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
- Grievance management
- Achievement of business goals
- Customer service
- Audit compliance
- Branch operations
- Risk management
- Staff management
- Training
- Policy updates
- Report submission
Languages
- English
- Hindi
- Marathi
- Urdu
- Arabic
Timeline
Branch Manager
Modern Exchange
05.2024 - Current
Cashier
Lakhoos Exchange
01.2021 - 11.2023
Bachelor of Commerce - Finance
Chandrabhan Sharma College
12th Grade - Commerce
UBS High School And Junior College
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