Open To Work
VIVEK PATHAK
Rewa
Work Preference
Summary
Results-driven Branch Manager experienced in steering operations and driving growth in the banking industry. Enhanced team performance and customer satisfaction through effective leadership and strategic planning. Focused on optimizing processes and developing high-performing teams to boost productivity and achieve organizational goals.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Branch Manager
HDFC Bank LTD
Sagar Deori
02.2026 - Current
- Developed strategies to increase branch profitability and customer satisfaction.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Led and trained staff to enhance customer service and operational efficiency.
- Oversaw daily branch operations and ensured adherence to banking regulations.
- Analyzed branch performance metrics to identify areas for improvement.
- Cultivated relationships with local businesses to enhance community engagement initiatives.
- Motivated team members to consistently achieve or exceed performance expectations.
Branch Head (Senior Manager)
Axis Bank Limited
11.2019 - 02.2026
- Working as Senior Manager (Profile Branch Head) in retail branch banking in Axis Bank.
- Oversaw retail branch banking sales, coordinating team activities to achieve branch targets in Axis Bank.
- Managed team of 10+ employees, providing guidance, setting goals, delegating tasks, and monitoring performance to ensure alignment with branch objectives.
- Led cross-functional teams to enhance customer service strategies and processes.
- Developed training programs enhancing staff performance and improving client interactions.
- Facilitated regular meetings to align team goals with overall corporate strategy.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Worked as Deputy Manager in Retail branch banking operations.( Banking Related.
- Good knowledge of Finacle, Saksham, CRM, Siddhi.
Relationship Manager
Icici Bank Limited
Bikaner
11.2015 - 11.2019
- Managed a team of over 10 members as Relationship Manager for personal and business loans.
- Executed transactions and managed operations for assets and banking
- products (personal loans, business loans, credit cards, home loans) to support client needs.
- Directed customer service operations to promote client satisfaction and efficient service delivery.
- Processed PFMS and tax payments for various government departments.
- Provided retail banking services to assist customers with their financial transactions.
- Demonstrated proficiency in Finacle, CRM, and PFMS banking software.
- Worked as Relationship Manager in Personal loan and Business loan and handled and managed team members.
- Worked in retail banking related transaction in ICICI bank as a Customer Service Manager.
- Transaction and serving of Assets And bank related Operations (PL,BIL, CIB, CREDIT CARD, JL, HOME LOAN ETC)
- Knowledge of Programming languages such as C, C++, PHP, JQuery, Ajax (Basis)
- Knowledge of web tools in Adv PHP i.e. Joomla, WordPress.
- Knowledge of banking operation software FINACLE, I-View, CRM, FinOne, Saksham
- Acquired understanding of banking operations and processes.
- Excelled in managing client relationships and interactions.
- Knowledge of Gold loan process and serving
- Completing transaction within TAT
- Managed branch related Operation.
- Good Knowledge of Branch Banking Operation, and sales
Education
Bachelors of Engineering - Information Technology
Truba Institute of Engineering and Information Technology
RGPV BhopalXII - Science
M.P. BOARD
Waidhan 07.2007 - 05.2008
X - All Subjects
M.P. BOARD
Waidhan 07.2005 - 05.2006
PGDBO - Banking Operations
Institute of Finance and Banking Operations
JaipurSkills
- Banking solutions
- Finacle
- Finacle CRM
- Iview
- Flexcube
- FinOne
- Saksham Operational EfficiencyRM
- Process Improvementegulatory Compliance
- Financial Analysis
- Risk Management
- Performance Metrics
- C
- Branch Operations
- Sales Strategy
- Sales Performance
- Customer Engagement
- Customer Retention
- Team Leadership
- Team Collaboration
- Change Management
- Financial Reporting
- Microsoft Excel
- C
- Market Analysis
- Microsoft Excel
- Branch operations
- Team leadership
- Strategic planning
- Branch operations management
- Financial analysis and planning
- Multitasking
Certification
- NISM certification in Mutual fund distributor
- NCFM certification in Financial markets beginners
- IRDA certification in life insurance
Education Summary
- PGDBO, Banking Operations, Institute of Finance and Banking Operations, 76
- Bachelors of Engineering, Information Technology, Truba Institute of Engineering and Information Technology (RGPV Bhopal), 2012
- XII, Science, M.P. BOARD, 60, 2008
- X, All Subjects, M.P. BOARD, 2006
Banking Skills
- PGDBO, Banking Operations, Institute of Finance and Banking Operations, 76
- Bachelors of Engineering, Information Technology, Truba Institute of Engineering and Information Technology (RGPV Bhopal), 2012
- XII, Science, M.P. BOARD, 60, 2008
- X, All Subjects, M.P. BOARD, 2006
Contributions Achievements
- PGDBO, Banking Operations, Institute of Finance and Banking Operations, 76
- Bachelors of Engineering, Information Technology, Truba Institute of Engineering and Information Technology (RGPV Bhopal), 2012
- XII, Science, M.P. BOARD, 60, 2008
- X, All Subjects, M.P. BOARD, 2006
Hobbies and Interests
- Surfing internet
- Watching Cricket.
- Hitchhiking.
- Surfing Travelling blogs to know the new city county.
- Like to visit new places.
Projects
- Minor Project, Cryptography, C++, Basic implementation of Cryptography techniques for Securing data and for sending secret messages.
- Major Project, Mobile customer database, C, Records related with the mobile customer database.
- Virtual Project, Online shopping project, PHP, Online shopping website.
Personal Traits
- PGDBO, Banking Operations, Institute of Finance and Banking Operations, 76
- Bachelors of Engineering, Information Technology, Truba Institute of Engineering and Information Technology (RGPV Bhopal), 2012
- XII, Science, M.P. BOARD, 60, 2008
- X, All Subjects, M.P. BOARD, 2006
Personal Information
- PGDBO, Banking Operations, Institute of Finance and Banking Operations, 76
- Bachelors of Engineering, Information Technology, Truba Institute of Engineering and Information Technology (RGPV Bhopal), 2012
- XII, Science, M.P. BOARD, 60, 2008
- X, All Subjects, M.P. BOARD, 2006
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Branch Manager
HDFC Bank LTD
02.2026 - Current
Branch Head (Senior Manager)
Axis Bank Limited
11.2019 - 02.2026
Relationship Manager
Icici Bank Limited
11.2015 - 11.2019
XII - Science
M.P. BOARD
07.2007 - 05.2008
X - All Subjects
M.P. BOARD
07.2005 - 05.2006
Bachelors of Engineering - Information Technology
Truba Institute of Engineering and Information Technology
PGDBO - Banking Operations
Institute of Finance and Banking Operations