Summary
Overview
Work History
Education
Skills
Certification
Tools Expertise
Awards
Software
Current Location
Mobile Contacts
Email Ids
Linked In Profile
References
Work Availability
Timeline
OfficeManager
Nadeem Mansoor

Nadeem Mansoor

IT Project Management Professional
Thane

Summary

Experienced IT Project Management Professional with 18+ years' experience, recognized for problem-solving and enhancing customer satisfaction. Certified Scrum Master eager to adopt new tools and technologies for process automation and efficiency improvement.

Overview

19
19
years of professional experience
5
5
Certifications
2
2
Languages
4
4
years of post-secondary education

Work History

Manager

Accenture Services Pvt. Ltd.
03.2019 - Current
  • Headed a global PMO team overseeing operational, service management, and financial reporting activities for a program comprising 1000+ FTE.
  • Managing Product engineering workforce to fulfill demand from IT stakeholders.
  • Developed and implemented tailored PMO processes to ensure seamless execution and operational efficiency.
  • Conducted monthly program finance reviews, identifying gaps and collaborating with project leads to implement corrective actions.
  • Provided support to the IT Compliance team during periodic audits, explaining contractual deliverables and demonstrating adherence to defined controls, while coordinating with project leads to address audit observations.
  • Spearheaded initiatives to enhance productivity through continuous improvement programs.
  • Directed and managed a global PMO team of 11 FTE, overseeing their performance and development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Sr. Principal Consultant

NDS InfoTech
03.2016 - 01.2018
  • Understand & mobilize project management tool using MS Project Online.
  • Designed project workflows tailored to client specifications, collaborating closely with technical teams for seamless implementation within MS Project Online.
  • Led the gathering of client business requirements and orchestrated releases in alignment with IT monthly release schedules.
  • Developed comprehensive project charter documents and diligently monitored progress against established plans.
  • Conducted regular project performance reviews with clients according to predefined reporting timelines outlined in governance frameworks.
  • Facilitated Scrum ceremonies with the team, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
  • Managed a high-performing delivery team of over 20 FTEs, meticulously tracking performance and delivering constructive developmental feedback to enhance productivity.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Manager, PMO

HSBC Data Processing India Pvt. Ltd.
09.2015 - 03.2016
  • Work with Program/Project Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining program/project change control.
  • Manages progress against plan, looking ahead and removing roadblocks to delivery. Ask questions when do not understand, takes ownership of problems and escalates when needed
  • Manages Risks and Issues through appropriate tracking and involving key members of program/project team as appropriate.
  • Tracks and reports financial performance metrics and builds budget control to manage expenses.
  • Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
  • Provides support to ensure program/project team follows all quality assurance processes, Global Change Delivery Frameworks and use standard tools.
  • Accomplished multiple tasks within established timeframes.

Associate Manager

Accenture Services Pvt. Ltd.
05.2006 - 09.2015
  • As IT PMO mobilization lead was responsible to develop a strong PMO processes and ensure smother transition to PMO operations team as per client requirement.
  • Custodian of Project Management deliverable templates and ensure timely review of key deliverables & sign off during stage gate review.
  • Conduct regular governance meeting with stakeholders as per schedule defined in governance framework.
  • Custodian of Vendor timesheet management process for smooth and timely invoicing
  • Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

MIS Coordinator

PagePoint Services Pvt. Ltd
05.2004 - 04.2006
  • Generate timely project metric report for Project performance review.
  • Handling escalation desk & giving appropriate solution as per Client’s resolution database.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Team handling and performance monitoring.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

MBA - Leadership & Strategy, Operations & Supply Chain

NMIMS GASCE
Navi Munbai
10.2021 - 01.2023

Diploma in Human Resource Managament - Human Resource Mangement

Welingkar's Institue of Management
Mumbai
08.2005 - 08.2006

Bachelor's of Commerce - Financial Accounting

Sandesh College of Arts Commerce & Science
Mumbai
06.2002 - 05.2004

Skills

    PMO Operations

Project Manager/Scrum Master

Enterprise PMO

PMO Mobilization

Workforce Planning & Management

People Management

Certification

ITIL V3 Foundation

Tools Expertise

JIRA, Clarity, MS Project Online/2013/2010, SharePoint 2013/2010, MS Office suite, Office 365, ITG HPPM, Peregrin Service center, Accenture Enterprise Tools (ABACUS, eProcurement, Capacity Planning, MME, etc.)

Awards

  • Received Star Performer on Accountability factor for being accountable PM and delivering beyond client’s expectation
  • Received Performance Recognition Award points 30+ times on numerous occasions for Maximizing Team's Performance, Value Added Results, demonstrating Professionalism and delivery excellence - Accenture.
  • Received ACE (Accenture Celebrate Excellence) thrice in a span of 9years - Accenture.
  • Received Best Team Award – Accenture

Software

MS Project

MS Office Suite

MS PowerBI

MS SharePoint

JIRA

Clarity

Current Location

Thane, Mumbai

Mobile Contacts

  • +91 9867307774
  • +91 8591586186

Email Ids

Nadeem.m.mansoor@gmail.com

Linked In Profile

https://www.linkedin.com/in/nadeemmansoor/

References

  • Bharath Narasimhan, Accenture Services Pvt Ltd., +919591915915
  • Derrick Almeida, Delivery Head - NDS InfoTech, +919820640813
  • Kamlendra Shekawat, AVP – HSBC, +919717202401
  • Kirby Smedley, Delivery Head – Accenture, +447785542132
  • Roshni Chandnani, Program Manager – Accenture, +919769988335
  • Kaushal Parikh, Operation Head – PagePoint, +919773848938

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

MBA - Leadership & Strategy, Operations & Supply Chain

NMIMS GASCE
10.2021 - 01.2023

Project Management Foundation School Certified

05-2020

Manager

Accenture Services Pvt. Ltd.
03.2019 - Current

Certified Scrum Master

04-2018

Sr. Principal Consultant

NDS InfoTech
03.2016 - 01.2018

Manager, PMO

HSBC Data Processing India Pvt. Ltd.
09.2015 - 03.2016

Project Program and Service Management Specialist

03-2014

Prince2 Foundation

03-2013

ITIL V3 Foundation

04-2011

Associate Manager

Accenture Services Pvt. Ltd.
05.2006 - 09.2015

Diploma in Human Resource Managament - Human Resource Mangement

Welingkar's Institue of Management
08.2005 - 08.2006

MIS Coordinator

PagePoint Services Pvt. Ltd
05.2004 - 04.2006

Bachelor's of Commerce - Financial Accounting

Sandesh College of Arts Commerce & Science
06.2002 - 05.2004
Nadeem MansoorIT Project Management Professional