MS Project
Nadeem Mansoor
IT Project Management Professional
Thane
Summary
Experienced IT Project Management Professional with 18+ years' experience, recognized for problem-solving and enhancing customer satisfaction. Certified Scrum Master eager to adopt new tools and technologies for process automation and efficiency improvement.
Overview
19
19
years of professional experience
5
5
Certifications
2
2
Languages
4
4
years of post-secondary education
Work History
Manager
Accenture Services Pvt. Ltd.
03.2019 - Current
- Headed a global PMO team overseeing operational, service management, and financial reporting activities for a program comprising 1000+ FTE.
- Managing Product engineering workforce to fulfill demand from IT stakeholders.
- Developed and implemented tailored PMO processes to ensure seamless execution and operational efficiency.
- Conducted monthly program finance reviews, identifying gaps and collaborating with project leads to implement corrective actions.
- Provided support to the IT Compliance team during periodic audits, explaining contractual deliverables and demonstrating adherence to defined controls, while coordinating with project leads to address audit observations.
- Spearheaded initiatives to enhance productivity through continuous improvement programs.
- Directed and managed a global PMO team of 11 FTE, overseeing their performance and development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Sr. Principal Consultant
NDS InfoTech
03.2016 - 01.2018
- Understand & mobilize project management tool using MS Project Online.
- Designed project workflows tailored to client specifications, collaborating closely with technical teams for seamless implementation within MS Project Online.
- Led the gathering of client business requirements and orchestrated releases in alignment with IT monthly release schedules.
- Developed comprehensive project charter documents and diligently monitored progress against established plans.
- Conducted regular project performance reviews with clients according to predefined reporting timelines outlined in governance frameworks.
- Facilitated Scrum ceremonies with the team, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
- Managed a high-performing delivery team of over 20 FTEs, meticulously tracking performance and delivering constructive developmental feedback to enhance productivity.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Manager, PMO
HSBC Data Processing India Pvt. Ltd.
09.2015 - 03.2016
- Work with Program/Project Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining program/project change control.
- Manages progress against plan, looking ahead and removing roadblocks to delivery. Ask questions when do not understand, takes ownership of problems and escalates when needed
- Manages Risks and Issues through appropriate tracking and involving key members of program/project team as appropriate.
- Tracks and reports financial performance metrics and builds budget control to manage expenses.
- Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
- Provides support to ensure program/project team follows all quality assurance processes, Global Change Delivery Frameworks and use standard tools.
- Accomplished multiple tasks within established timeframes.
Associate Manager
Accenture Services Pvt. Ltd.
05.2006 - 09.2015
- As IT PMO mobilization lead was responsible to develop a strong PMO processes and ensure smother transition to PMO operations team as per client requirement.
- Custodian of Project Management deliverable templates and ensure timely review of key deliverables & sign off during stage gate review.
- Conduct regular governance meeting with stakeholders as per schedule defined in governance framework.
- Custodian of Vendor timesheet management process for smooth and timely invoicing
- Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
MIS Coordinator
PagePoint Services Pvt. Ltd
05.2004 - 04.2006
- Generate timely project metric report for Project performance review.
- Handling escalation desk & giving appropriate solution as per Client’s resolution database.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Team handling and performance monitoring.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
MBA - Leadership & Strategy, Operations & Supply Chain
NMIMS GASCE
Navi Munbai 10.2021 - 01.2023
Diploma in Human Resource Managament - Human Resource Mangement
Welingkar's Institue of Management
Mumbai 08.2005 - 08.2006
Bachelor's of Commerce - Financial Accounting
Sandesh College of Arts Commerce & Science
Mumbai 06.2002 - 05.2004
Skills
PMO Operations
Project Manager/Scrum Master
Enterprise PMO
PMO Mobilization
Workforce Planning & Management
People Management
Certification
ITIL V3 Foundation
Tools Expertise
JIRA, Clarity, MS Project Online/2013/2010, SharePoint 2013/2010, MS Office suite, Office 365, ITG HPPM, Peregrin Service center, Accenture Enterprise Tools (ABACUS, eProcurement, Capacity Planning, MME, etc.)
Awards
- Received Star Performer on Accountability factor for being accountable PM and delivering beyond client’s expectation
- Received Performance Recognition Award points 30+ times on numerous occasions for Maximizing Team's Performance, Value Added Results, demonstrating Professionalism and delivery excellence - Accenture.
- Received ACE (Accenture Celebrate Excellence) thrice in a span of 9years - Accenture.
- Received Best Team Award – Accenture
Software
MS Office Suite
MS PowerBI
MS SharePoint
JIRA
Clarity
Current Location
Thane, Mumbai
Mobile Contacts
- +91 9867307774
- +91 8591586186
Email Ids
Nadeem.m.mansoor@gmail.com
Linked In Profile
https://www.linkedin.com/in/nadeemmansoor/
References
- Bharath Narasimhan, Accenture Services Pvt Ltd., +919591915915
- Derrick Almeida, Delivery Head - NDS InfoTech, +919820640813
- Kamlendra Shekawat, AVP – HSBC, +919717202401
- Kirby Smedley, Delivery Head – Accenture, +447785542132
- Roshni Chandnani, Program Manager – Accenture, +919769988335
- Kaushal Parikh, Operation Head – PagePoint, +919773848938
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Leadership & Strategy, Operations & Supply Chain
NMIMS GASCE
10.2021 - 01.2023
Project Management Foundation School Certified
05-2020
Manager
Accenture Services Pvt. Ltd.
03.2019 - Current
Certified Scrum Master
04-2018
Sr. Principal Consultant
NDS InfoTech
03.2016 - 01.2018
Manager, PMO
HSBC Data Processing India Pvt. Ltd.
09.2015 - 03.2016
Project Program and Service Management Specialist
03-2014
Prince2 Foundation
03-2013
ITIL V3 Foundation
04-2011
Associate Manager
Accenture Services Pvt. Ltd.
05.2006 - 09.2015
Diploma in Human Resource Managament - Human Resource Mangement
Welingkar's Institue of Management
08.2005 - 08.2006
MIS Coordinator
PagePoint Services Pvt. Ltd
05.2004 - 04.2006
Bachelor's of Commerce - Financial Accounting
Sandesh College of Arts Commerce & Science
06.2002 - 05.2004