Nadeem Shariff
Bangalore
Summary
Dynamic Senior Associate with a proven track record at Jcss Consulting Pvt Ltd, excelling in team leadership and financial management. Spearheaded customer satisfaction initiatives, boosting success rates significantly. Skilled in project management and mentoring, adept at driving team performance and achieving strategic goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Associate
Jcss Consulting Pvt Ltd
09.2012 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor Of Commerce - Marketing And Taxation
Fathima High School
BangaloreSkills
- Timeline estimates
- Performance monitoring
- Training and mentoring
- Work estimates
- Schedule Management
- Team Leadership
- Finance
- Money Handling
- Account Reconciliation
- Project Management
- Complaint Management
- Financial Management
- Team Supervision
Certification
Taxation at jcss
Languages
Arabic
Beginner (A1)
Interests
Interests to save time to achieve the goal
Timeline
Senior Associate
Jcss Consulting Pvt Ltd
09.2012 - Current
Bachelor Of Commerce - Marketing And Taxation
Fathima High School
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