NADHESHWER S
Trichy
Summary
Experienced Senior Customer Service Representative with expertise in increasing customer satisfaction and optimizing support processes. Proven track record in team leadership and effective communication, leveraging data analysis for improved results. Skilled in CRM, problem-solving, and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Executive Officer
Hexaware Technoligies Ltd.
CHENNAI
08.2024 - Current
- Handle escalated customer inquiries and provide timely and accurate resolutions
- Resolve complex customer issues by utilizing effective problem-solving skills
- Provide guidance and support to junior agents
- Collaborate with cross-functional teams to improve customer support processes
- Identify trends and patterns in customer feedback and provide recommendations for improvement
- Ensure adherence to customer service guidelines, policies, and procedures
- Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries
- Provide excellent customer service by building rapport and demonstrating empathy
Business Associate cum Quality Analyst
Altruist Technologies Pvt Ltd
Chennai
07.2020 - 07.2022
- Listened to calls either recorded or side-by-side while communicating feedback
- Encouraged good practices and discouraged bad ones and try to make improvement on it.
- Provides performance expectations, action plans and development plans to improve call quality
- Provide accurate and timely reports on a daily, monthly data's on rolling basis to the management
- Conduct mock call training for new associates after they complete training sessions.
- Assist with escalated and follow up customers calls as needed.
Business Associate
Karvy Digi Konnect Ltd
Trichy
06.2019 - 06.2020
- Answering phone calls from the customer.
- Excellent customer service even difficult callers.
- Ability to remain calm in stressful situations.
- Identify and escalate priority issues to appropriate team members.
- Problem solving skill is necessary to keep customer and client satisfied.
Education
B.Voc - software development and system administration
St. joseph’s college (Autonomous)
Trichy, Tamil Nadu11-2019
Skills
- Customer service
- Problem solving
- Issue resolution
- Process improvement
- Training development
- Team leadership
- Multitasking Abilities
- Self motivation
Disclaimer
Here by I mentioned all the above details are true and correct with the best of my knowledge. Place: Date: Nadheshwer.S
Hobbies and Interests
Gardening, fishing, hearing instrumental music, reading books
Personal Information
- Title: SENIOR EXECUTIVE
- Date of Birth: 17/12/1998
- Gender: Male
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Hindi
Beginner (A1)
A1
Certification
STAR ACHIEVER OF THE MONTH
Accomplishments
CORE CATALYST
Timeline
Senior Executive Officer
Hexaware Technoligies Ltd.
08.2024 - Current
Business Associate cum Quality Analyst
Altruist Technologies Pvt Ltd
07.2020 - 07.2022
Business Associate
Karvy Digi Konnect Ltd
06.2019 - 06.2020
B.Voc - software development and system administration
St. joseph’s college (Autonomous)