Nadim Mumtaz
Kolkata
Summary
"As an experienced sales operations professional with over 8 years of expertise, I have directly managed a team of 150 and indirectly overseen 1,000+ staff. My skill set spans both sales and operations, allowing me to excel in business development and process creation. I have led operational initiatives across various functions, including post-sales operations, revenue tracking, customer support, and revenue collection across multiple verticals. With a strong commitment to optimizing processes and achieving organizational success, I am now seeking a challenging role where I can leverage my experience to drive impactful results and continue my professional growth."
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
Kolkata
08.2022 - Current
- Heading sales operation of the West Bengal, North east, Rajasthan, Bihar/Jharkhand, Uttar Pradesh, Delhi NCR, Punjab & Uttarakhand
- Heading customer support & sales retention of the company
- Training sales team for the new process & Product
- Handling Legal escalation and negotiation with customers retention
- Worked on multiple projects and implemented such as Backend order punching, payment alignment, sales compliance and post sales services, product development and revenue collection analysis
- Formulate the Key Result Areas of the Team Leaders
- Performance and SLA Management and ensure good customer satisfaction feedback from clients
- Manage client relationships in order to maintain and grow their existing business to ensure revenue generation
- Analyzing service delivery gaps, offering action plans/solutions to enhance customer service
- Coaching, mentoring, guiding & feedback and managing team motivation levels to exceed SLAs
- Handling the responsibilities of sales of both offline and online business model
Associate Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
Kolkata
02.2022 - 08.2022
- Handling operations of the organization and directly connected with 2k plus sales team
- Training sales team for the new processes
- Handling Legal escalation and negotiation with customers
- Worked on multiple projects - Backend order punching, payment alignment, sales compliance, product development
Manager
Think and Learn Pvt. Ltd- (BYJUS)
Kolkata
09.2020 - 02.2022
- Strategy and planning for implementing new process
- Working on CRM (Lead squared)
- Sales & Customer escalation resolution
- Sales Finance audit
- Sales Orders audit
- Handling the data for the team through G-sheets
- Training and guiding the managers about the retention process
- Customer Retention
- Product Inventory management
Senior Associate
Think and Learn Pvt. Ltd- (BYJUS)
Kolkata
03.2018 - 09.2020
- Working on indirect and direct sales
- Sales & Customer escalation resolution
Business Development Associate
Think and Learn Pvt. Ltd- (BYJUS)
Bangalore
07.2017 - 03.2018
- Generating revenue for the company
- Tele sales (Direct & Indirect)
- Worked on Hub and Spoke Model of business
- Workshop for generating revenue
- Performed in direct tele sales (inbound+ outbound)
- Learning CRM- Customer Relationship Management
Business Development Intern
Think and Learn Pvt. Ltd- (BYJUS)
Bangalore
02.2017 - 04.2017
- Performed in direct tele sales (Inbound & outbound)
- Learning CRM - Customer Relationship Management
- Involved in generating revenue
Education
Post Graduate Diploma - Business Management (Operation Management)
Narsee Monjee Institute of Management Studies
Mumbai01.2023
Bachelor Of Technology - Electronics and Communication Engineering
Swami Vivekananda Institute of Science and Technology
Kolkata01.2017
Secondary School Certificate -
Saifee Golden Jubilee English Public School
Kolkata01.2012
Higher Secondary Certificate -
Saifee Golden Jubilee English Public School
Kolkata01.2010
Skills
- Microsoft Office
- Lead squared
- Sales Force
- TeleCRM
- Intalk
- Fresh chat
- Power-BI
- Windows 2007
- Windows 2008
- Windows 2010
- Project Management
- Time Management
- Cost Control
- Project Scheduling
- CRM development Strategy
- Presentation Skills
- Analytical Skills
- Problem Solving Skills
- Customer Acquisition Process
- Segmentation
- Cross-functional Team management
- Product Research
- Evaluation
- Risk Analysis
- Finance Management
- Budgeting
- Forecasting
- Sales Escalation & Auditing
Personal Information
- Blood Group: O +ve
- Marital Status: unmarried
Accomplishments
- Generated ₹1.5 crore in revenue within a month by converting disqualified leads.
- Implemented a sales audit KPI that identified unethical activities, resulting in the termination of 120 employees who negatively impacted company revenue.
- Developed and implemented a field sales auditing process, which improved revenue and minimized financial losses.
- Assignment Topper - Rank 4 For Business Law
Certification
- Six Sigma Certifications
- Analyzing and Visualizing Data with Microsoft Power BI
- Excel for Business Analysts Online Course
- Data privacy and protection awareness
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Timeline
Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
08.2022 - Current
Associate Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
02.2022 - 08.2022
Manager
Think and Learn Pvt. Ltd- (BYJUS)
09.2020 - 02.2022
Senior Associate
Think and Learn Pvt. Ltd- (BYJUS)
03.2018 - 09.2020
Business Development Associate
Think and Learn Pvt. Ltd- (BYJUS)
07.2017 - 03.2018
Business Development Intern
Think and Learn Pvt. Ltd- (BYJUS)
02.2017 - 04.2017
Post Graduate Diploma - Business Management (Operation Management)
Narsee Monjee Institute of Management Studies
Bachelor Of Technology - Electronics and Communication Engineering
Swami Vivekananda Institute of Science and Technology
Secondary School Certificate -
Saifee Golden Jubilee English Public School
Higher Secondary Certificate -
Saifee Golden Jubilee English Public School
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