Nadim Mumtaz
Senior Manager - Business Development
Kolkata
Summary
With over 8 years of experience in sales, I have effectively managed a team of 150 and indirectly guided over 1,000 staff members. I oversee revenue generation for both offline and online models, achieving weekly revenue of 2.5 crore. My focus is on training the sales team, aligning processes for optimal revenue generation, and mentoring team members to enhance their prospecting skills. I am now seeking a challenging role where I can leverage my experience to drive impactful results and continue my professional growth.
Overview
1823
1823
years of professional experience
6062
6062
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
Kolkata
08.202 - Current
- Heading sales operation of the West Bengal, North east, Rajasthan, Bihar/Jharkhand, Uttar Pradesh, Delhi NCR, Punjab & Uttarakhand
- Training sales team for the new process & Product to generate revenue.
- Handling Legal escalation and negotiation with customers retention
- Worked on multiple projects and implemented such as Backend order punching, payment alignment, sales compliance and post sales services, product development and revenue collection analysis
- Formulate the Key Result Areas of the Team Leaders
- Performance and SLA Management and ensure good customer satisfaction feedback from clients
- Manage client relationships in order to maintain and grow their existing business to ensure revenue generation
- Analyzing service delivery gaps, offering action plans/solutions to enhance customer service
- Coaching, mentoring, guiding & feedback and managing team motivation levels to exceed SLAs
- Handling the responsibilities of sales of both offline and online business model
Associate Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
02.2022 - 08.2022
- Handling sales of the organization and directly connected with 120 plus sales team
- Training sales team for the new processes
- Handling Legal escalation and negotiation with the customer.
- Offline sales with revenue generation of 3cr on weekly basis.
Manager
Think and Learn Pvt. Ltd- (BYJUS)
Kolkata
09.2020 - 02.2022
- Strategy and planning for implementing new process which helped to enhance the revenue by 10-15%.
- Working on CRM (Lead squared)
- Sales & Customer escalation resolution
- Handling the data for the team through G-sheets
Senior Associate
Think and Learn Pvt. Ltd- (BYJUS)
Bengaluru
03.2018 - 09.2020
- Working on indirect and direct sales
- Sales & Customer escalation resolution
Business Development Associate
Think and Learn Pvt. Ltd- (BYJUS)
07.2017 - 03.2018
- Generating revenue for the company
- Tele sales (Direct & Indirect)
- Worked on Hub and Spoke Model of business
- Workshop for generating revenue
- Performed in direct tele sales (inbound+ outbound)
- Learning CRM- Customer Relationship Management
Business Development Intern
Think and Learn Pvt. Ltd- (BYJUS)
Kolkata
02.2017 - 04.2017
- Performed in direct tele sales (Inbound & outbound)
- Learning CRM - Customer Relationship Management
- Involved in generating revenue
Education
Post Graduate Diploma - Business Management (Operation Management)
Narsee Monjee Institute of Management Studies
Bachelor Of Technology - Electronics and Communication Engineering
Swami Vivekananda Institute of Science and Technology
Secondary School Certificate -
Saifee Golden Jubilee English Public School
Kolkata 04.2001 - 01.2012
Higher Secondary Certificate -
Saifee Golden Jubilee English Public School
Skills
Microsoft Office
Lead squared
Sales Force
TeleCRM
Intalk
Fresh chat
Power-BI
Windows 2007
Windows 2008
Windows 2010
Project Management
Time Management
Cost Control
Project Scheduling
CRM development Strategy
Presentation Skills
Analytical Skills
Problem Solving Skills
Customer Acquisition Process
Segmentation
Cross-functional Team management
Product Research
Evaluation
Risk Analysis
Finance Management
Budgeting
Forecasting
Sales Escalation & Auditing
Accomplishments
- Generated ₹1.5 crore in revenue within a month by converting disqualified leads.
- Achieving the highest revenue in a month Pan india and awarded as "star of the month".
- Weekly highest revenue with 2CR and awarded with Apple i-Watch.
- Nominated for outing to Turkey for top150 performer.
Certification
Six Sigma Certifications
Timeline
Associate Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
02.2022 - 08.2022
Manager
Think and Learn Pvt. Ltd- (BYJUS)
09.2020 - 02.2022
Senior Associate
Think and Learn Pvt. Ltd- (BYJUS)
03.2018 - 09.2020
Business Development Associate
Think and Learn Pvt. Ltd- (BYJUS)
07.2017 - 03.2018
Business Development Intern
Think and Learn Pvt. Ltd- (BYJUS)
02.2017 - 04.2017
Secondary School Certificate -
Saifee Golden Jubilee English Public School
04.2001 - 01.2012
Six Sigma Certifications
Analyzing and Visualizing Data with Microsoft Power BI
Excel for Business Analysts Online Course
Data privacy and protection awareness
Post Graduate Diploma - Business Management (Operation Management)
Narsee Monjee Institute of Management Studies
Bachelor Of Technology - Electronics and Communication Engineering
Swami Vivekananda Institute of Science and Technology
Higher Secondary Certificate -
Saifee Golden Jubilee English Public School
Senior Manager
Think and Learn Pvt. Ltd- (BYJUS)
08.202 - Current
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