Nafeesa Azra
Bengaluru
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
5
5
years of professional experience
Work History
Senior Quality Analyst
Myntra
Bengaluru
05.2024 - Current
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
- Communicated between product owners and developers to clarify features.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
Quality Assurance Analyst
Myntra
Bengaluru
05.2021 - 04.2024
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
Social Media Analyst
Myntra
Bengaluru
09.2019 - 04.2021
- Monitored industry trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Collaborated with marketing to set social KPIs and define connections to broader business context by measuring ROI and informing business strategies.
- Prepared market reports and dashboards concerning status and findings and provided insights to key stakeholders.
- Monitored and moderated consumer conversations during high-volume periods throughout year.
Education
MBA - Marketing Management And Research
Christ University
Bengaluru, India04.2025
BBA - Marketing
St.Agnes College
Mangalore, India04.2019
Skills
- Sprinklr, Quick Metrix expertise
- Work Delegation
- Requirements Analysis
- Test Management Tools
- Continuous Improvement Mindset
- Quality Assurance Strategies
- Data Analysis
- Quality processes
- SOP Development
Languages
French
Beginner (A1)
English
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Timeline
Senior Quality Analyst
Myntra
05.2024 - Current
Quality Assurance Analyst
Myntra
05.2021 - 04.2024
Social Media Analyst
Myntra
09.2019 - 04.2021
MBA - Marketing Management And Research
Christ University
BBA - Marketing
St.Agnes College