Nafeesa N Begum
Chennai
Summary
Dedicated and skilled professional with over six years of experience in customer service and financial operations.. Strong knowledge of finance, excellent problem-solving skills, and proven ability to handle escalations, manage CRM systems, and support cross-functional teams. Seeking a challenging role to leverage my expertise and contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Equitas Small Finance Bank
Chennai
12.2019 - Current
- Handling Inbound/Outbound/Escalations/Elite calls in Fastag/loan/credit card & personal loan
- Handling Emails, PNO/ Node/ RBI Elite cases in Fastag / loans/ credit card & personal loan.
- Managed to handle Social media fastag / loan / credit card & personal loan cases.
- Performed in handing dispute/complaint/request cases in fastag / loan / credit card & personal loan.
Assistant Manager
Aditya Birla Money ltd
Chennai
01.2014 - 08.2017
- Handling the escalation sand i-rate customers.
- Helping the customer to know about the ABML products.
- Clarifying both customers, branches and franchisees queries
- Manage CRM issue and tagging details.
- Providing all the required reports to customers, branch e sand franchisees.
- Resolve technical issues by taking client system on remote
- Co-Ordinate with the operation team and client toget the issue resolved
- Handling customer incoming call and issue email.
- Co-Ordinate with the branch and franchisee to get the client issue resolved
- Handling operation of service issue of broking customer
Senior Executive
Magus (Aditya Birla Money Ltd Process)
Chennai
12.2010 - 03.2013
- Handling the escalations and i-rate customers
- Helping the customer to know about the ABML products.
- Clarifying both customers, branches and franchisees queries
- Manage CRM issue and tagging details.
- Providing all the required reports to customers, branches and franchisees.
- Resolve technical issues by taking client system on remote
- Co-Ordinate with the operation team and client to get the issue resolved
- Handling customer incoming call and issue email.
- Co-Ordinate with the branch and franchisee to get the client issue resolved
- Handling Operation of service issue of broking customer.
Education
Bachelor of Commerce -
Madras University
Chennai01.2006
Skills
- Operating System - Windows
- Application Package - MS Word, MS Excel, MS Power Point, Internet
- Foxpro 26 Tally 72, (Professional computer programmer)
Languages
Hindi, Tamil, English, Urdu, Arabic
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge. Place: Chennai Date: Signature: (N. Nafeesa Begum)
Timeline
Assistant Manager
Equitas Small Finance Bank
12.2019 - Current
Assistant Manager
Aditya Birla Money ltd
01.2014 - 08.2017
Senior Executive
Magus (Aditya Birla Money Ltd Process)
12.2010 - 03.2013
Bachelor of Commerce -
Madras University
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