Nagalakshmi S
Technical Support Engineer
Summary
Seeking a dynamic company that offers ample opportunities for skill enhancement and professional growth, making valuable contributions to the overall success of the organization.
Overview
2
2
years of professional experience
Work History
TECHNICAL SUPPORT ENGINEER
VEDANTU INNOVATIONS Pvt. Ltd
01.2023 - Current
- Part of Technical support Team at Vedantu for end
users handling technical issues related to product.
- Support of technical assistance for students and
teachers during live sessions on inhouse platform called
WAVE on Tencent Server.
- Support of server Hardware, worked on operating systems like Windows xp, 7, 8 &10.
- Ticketing tools used and working knowledge Freshdesk and Salesforce.
- Collaborating with the development and testing team
for the product development and suggestions.
- Writing progress reports and delivering presentations to the relevant stakeholders
Education
Bachelor of Commerce -
SRM Institute Of Technology
Chennai, India 04.2001 -
HSLC -
Bharathi Matriculation Higher Secondary School
Chennai, India 04.2001 -
SSLC -
Bharathi Matriculation Higher Secondary School
Chennai, India 04.2001 -
Skills
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Hindi
Beginner (A1)
Kannada
Intermediate (B1)
Seminar and Workshops
- Completed the fundamentals of generative AI of SAWIT.AI Learnanthon program held on 21st September 2024.
- Completed a workshop of Data Analytics using Power BI with End to End project Organized by TechTip24.
- Presented Seminar at " Monopoly Company and Duopoly Company in India " held at SRM Institute Of Science and Technology.
Projects
Brand Switching Behavior Of Smartphone Consumers with particular reference to South Chennai - Collected user responses and the data was examined to understand customer preferences and behavior concerning various smartphone brands.
Disclaimer
I hereby declare that the above furnished information is true to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars
Timeline
TECHNICAL SUPPORT ENGINEER
VEDANTU INNOVATIONS Pvt. Ltd
01.2023 - Current
Bachelor of Commerce -
SRM Institute Of Technology
04.2001 -
HSLC -
Bharathi Matriculation Higher Secondary School
04.2001 -
SSLC -
Bharathi Matriculation Higher Secondary School
04.2001 -
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