Nagalakshmi S
Technical Support Engineer
Summary
Seeking a dynamic company that offers ample opportunities for skill enhancement and professional growth, making valuable contributions to the overall success of the organization.
Overview
2
2
years of professional experience
Work History
TECHNICAL SUPPORT ENGINEER
VEDANTU INNOVATIONS Pvt. Ltd
01.2023 - Current
- Part of Technical support Team at Vedantu for end
users handling technical issues related to product.
- Support of technical assistance for students and
teachers during live sessions on inhouse platform called
WAVE on Tencent Server.
- Support of server Hardware, worked on operating systems like Windows xp, 7, 8 &10.
- Ticketing tools used and working knowledge Freshdesk and Salesforce.
- Collaborating with the development and testing team
for the product development and suggestions.
- Writing progress reports and delivering presentations to the relevant stakeholders
Education
Bachelor of Commerce -
SRM Institute Of Technology
Chennai, India 04.2001 -
HSLC -
Bharathi Matriculation Higher Secondary School
Chennai, India 04.2001 -
SSLC -
Bharathi Matriculation Higher Secondary School
Chennai, India 04.2001 -
Skills
Debugging
Ticket management
Technical Troubleshooting
System Configuration Changing
Web & Mobile Technologies
Remote Technical Support
Postman
Troubleshooting Network Issues
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Hindi
Beginner (A1)
Kannada
Intermediate (B1)
Seminar and Workshops
- Completed the fundamentals of generative AI of SAWIT.AI Learnanthon program held on 21st September 2024.
- Completed a workshop of Data Analytics using Power BI with End to End project Organized by TechTip24.
- Presented Seminar at " Monopoly Company and Duopoly Company in India " held at SRM Institute Of Science and Technology.
Projects
Brand Switching Behavior Of Smartphone Consumers with particular reference to South Chennai - Collected user responses and the data was examined to understand customer preferences and behavior concerning various smartphone brands.
Disclaimer
I hereby declare that the above furnished information is true to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars
Timeline
TECHNICAL SUPPORT ENGINEER
VEDANTU INNOVATIONS Pvt. Ltd
01.2023 - Current
Bachelor of Commerce -
SRM Institute Of Technology
04.2001 -
HSLC -
Bharathi Matriculation Higher Secondary School
04.2001 -
SSLC -
Bharathi Matriculation Higher Secondary School
04.2001 -