Nagababu Thallam

• Inline Operations:
• Good experience in incident management and handling critical outages.
• Good experience leading Problem management calls and driving them towards RCA.
• Good experience in Change management.
• Good experience in leading Major incidents
• Good experience in onboarding Applications
• Managing team of 6 members, to look into their career path and performance.
• Azure Cloud:
• Provide consultation to the application teams to leverage Azure Cloud services
• Create/manage Azure subscriptions
• Availing Cloud services based on application needs in terms of Infrastructure Service, Platform as Service and Software as service and actively engaging application teams to utilize the best practices and features available in Azure
• Creation and template of Virtual machines in Azure Portal
• Migrating On-premise machines to the Azure Cloud platform
• Extending On-premise Windows Servers into the Cloud
• Relevant Skills:
• Working experience public and private cloud infrastructure
• Implementing and delivering solutions of cloud services to end customers as per their requirement
• Maintaining good customer relationships, monitoring the infrastructure services.
• Handling issues of various technologies like Windows, Linux, Virtualization, Cloud servers.
• Knowledge of various Monitoring tools (ITOM, SCCM, and SCOM, etc)
• Resolving issues within the given SLA timelines.
• Understanding and experience in ITIL process management.
• Virtualization technologies, VMware and Hyper-V
• Administration of Microsoft SQL database
• Change and problem management
• IIS Administration
• F5 Administration (Basic level)

VMware and Hyper V:

• Managing Hyper-V/VMware infrastructure
• VM Servers build & rebuild (Deploying the New VM from the Template or Cloning an Existing VM) as per the client request through the change management process.
• Installing and configuring Hyper-V/VMware ESXi 4.1, 5.1, 5.5 and 6 on HP and DELL, IBM hardware.
• Configuring and managing the virtual center.
• Installing and configuring ESXi hosts
• Creating and Managing Virtual Machines and Templates
• Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)
• Installing VCenter Server 5.1 for managing multiple ESXi Servers, VCenter components, and upgrading VMware Tools.
• Creating VMs (virtual server) and handling its day to day operations & maintenance activities
• Installing & Configuring Windows OS like Windows 2003, Windows 2008, Windows 2012, Windows 7, Windows 8 versions, and Linux OS.
• Knowledge on working with SCVMM and Failover cluster manager(FCM)
• Converted servers from P2V, V2V using a VMware convertor.
• Changes like patch updates, OS upgrades & VMware patches to all hosts of Windows on Cloud using HPSA, SCCM, and VMware update manager.

Windows:

• Implementation and support
• Working knowledge on Windows 2003, 2008 R2, 2012, and 2016
• Patch system management, antivirus installation, and Network configuration(NIC teaming)
• Various application installations like MS SQL, WSP, Symantec, Visual studio, and FTP configuration
• Implementing clustering, DHCP, DNS, Active Directory, windows firewall, RDP, Hyper-V
• Failed over windows cluster resources from Active to passive nodes in a cluster environment for scheduled maintenance and emergency changes and also balancing the resources on preferred nodes post patching.
• Database, Instance implementation, and configuration.
• Implementing Database clustering, Replication, DB user’s access, and creation.
• Database Backup and Restoration, Attachment and Detachment.
• Providing RCA for reoccurring issues.

• Windows:
• Implementation and support
• Working knowledge on Windows 2003, 2008 R2, 2012, and 2016
  Patch system management, antivirus installation, and Network configuration(NIC teaming)
• Various application installations like MS SQL, WSP, Symantec, Visual studio, and FTP configuration
• Implementing clustering, DHCP, DNS, Active Directory, windows firewall, RDP, Hyper-V
• Failed over windows cluster resources from Active to passive nodes in a cluster environment for scheduled maintenance and emergency changes and also balancing the resources on preferred nodes post patching.
• Database, Instance implementation, and configuration.
  Implementing Database clustering, Replication, DB user’s access, and creation.
• Database Backup and Restoration, Attachment and Detachment.
  Providing RCA for reoccurring issues.
• Built outstanding and dynamic team of software engineers and developers which significantly boosted overall success of organization