R. JAYAKUMAR
Chennai
Summary
Dynamic team leader with extensive experience at Hewlett Packard, adept at driving sales performance and optimizing inventory management. Proven ability to lead diverse teams and enhance customer engagement through tailored solutions. Proficient in MS Office and Tally, consistently achieving sales targets while fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Store Manager
HP World
Chennai
12.2022 - Current
- Streamlined daily operations to enhance store efficiency and compliance.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented inventory control procedures, maintaining optimal stock levels.
- Developed promotional displays, boosting product visibility and sales.
- Coordinated scheduling to maximize workforce productivity and coverage.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Monitored sales trends to identify improvement and growth opportunities.
- Conducted daily banking activities, including deposits and withdrawals.
Team Leader
Hewlett Packard
Chennai
07.2021 - 11.2022
- Managed and planned sell-thru and sales-out for T2 stakeholders.
- Monitored and maintained stock levels for T1 and T2 stakeholders to ensure inventory availability.
- Oversaw operations for over 100 Telecom MBO stores across Chennai, Coimbatore, and ROTN.
- Coordinated with Telecom partners including Poorvika, Chennai Mobiles, Supreme Mobiles, and Satya Agencies.
- Directed planning for partner sell-thru and sell-out initiatives.
- Supervised a team of 25 to 30 employees as ISP's (promoters).
- Conducted weekly and monthly F2F review meetings to analyze sales performance and address challenges.
- Visited stores to assess internal operations, monitor stock movements, and evaluate staff product knowledge.
Senior Retail Associative
HP World
Chennai
03.2014 - 06.2021
- Engaged customers to identify requirements and provide tailored product suggestions.
- Focused on sales of HP products including laptops, desktops, and printers.
- Upsold products by articulating unique features and benefits to customers.
- Conducted follow-up calls to enhance customer satisfaction and retention.
- Presented innovative ideas and strategies to ASM to increase store sales.
- Planned stock inventory daily to ensure optimal product availability.
- Maintained planograms consistently to enhance visual merchandising.
Education
B.Tech - I.T
Indira Institute of Engineering & Technology
Chennai01.2012
DIPLOMA - I.T
Saint Michael's Polytechnic College
Chennai01.2009
SSLC -
Salvation Matriculation Higher Secondary School
chennai01.2006
Skills
- Microsoft Windows operating systems
- Team leadership
- MS Office suite
- Tally software
- Web-based point of sale systems
- C and C programming
Accomplishments
- Recognized and rewarded for best performance isp in selling HP convertibles laptops
- Appreciated and rewarded by Zonal Manager for Best isp in Premium Upgrader Program (PUP)
- Appreciated by zonal manager for Best ISP- PC Printer Connect in HP World
Knowledge And Exposures
- Having knowledge in Team Management in Retail Business
- Training new Joiners
- Market trend
- Knowing the customer trend
Languages
- English
- Tamil
Disclaimer
I hereby declare that the information furnished above are true to the best of my knowledge and belief.
Areas Of Interest
- Product sales and Training
- Team management
- Presentations & training on products and process
- Marketing Strategy development
- Customer relationship development
Personal Information
- Father's Name: Mr. Raja
- Date of Birth: 01/26/90
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Affiliations
- Playing
- Travelling
- Movies
- Teamwork
Timeline
Store Manager
HP World
12.2022 - Current
Team Leader
Hewlett Packard
07.2021 - 11.2022
Senior Retail Associative
HP World
03.2014 - 06.2021
B.Tech - I.T
Indira Institute of Engineering & Technology
DIPLOMA - I.T
Saint Michael's Polytechnic College
SSLC -
Salvation Matriculation Higher Secondary School