Nagabhusan Pannalkar

• Lead QA reviews and IQA assessments for KYC profiles across multiple jurisdictions (APAC, EMEA, US).
• Supervise and coach teams on regulatory compliance, KYC remediation, and client onboarding procedures.
• Manage CST and quality control audits, ensuring adherence to internal and external compliance frameworks.
• Liaise with global banking clients including Top 10 Investment Banks
• Effectively address any service issues that might be escalated by either internal or external customers.
• Supervise entry to mid level roles in transactional or tactical less complex tasks and processes to ensure timely completion, quality and compliance
• Manage the implementation of procedures, controls, analytics and trend analysis to ensure identification, prevention execution, detection, investigation, recovery, government and internal reporting of financial crime activity
• Maintain awareness of financial crimes activity companywide and ensure all issues are proactively addressed, and escalated where necessary
• Ensure compliance with regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, and FACTA
• Identify opportunities for process improvement and risk control development in less complex functions
• Manage a risk based financial crimes program or functional area with low to moderate risk and complexity
• Lead implementation of multiple complex initiatives with low to moderate risk
• Make supervisory and tactical decisions and resolve issues related to team supervision, work allocation and daily operations under direction of functional area management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers
• Ensure coordination with team, line of business, other business units, Audit, and regulators on risk related topics
• Manage allocation of people and financial resources for Financial Crimes
• Mentor and guide talent development of direct reports and assist in hiring talent

• Managing KYC Enhanced Due Diligence remediation projects for large financial institutions.
• • Coordinating and overseeing ongoing reviews of client remediation files.
• • Perform Quality Checks on completed files.
• • Provide feedback to the agents on process challenges.
• • Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions.
• • Provide KYC SME guidance to agents.
• • Developing and producing Management Information reporting on adherence to process, procedure and policies.
• • Developing and implementing robust processes and procedures for ensuring compliance with regulatory and KYC obligations which make sense for the business and enable collation of quality data for monitoring and reporting purposes.
• • Primary decision maker in documentation review and Quality Control for new/updated client onboarding/remediation.
• • Establish and maintain excellent working relationships with stakeholders at all levels.
• • Ability to work independently or in tandem with a team to meet the project deadlines.
• • Ensure Operations, Risk control and process adherence at branches.
• • Fraud prevention and proper authorization of KYC documents.
• • Supporting training efforts, engaging senior leaders and organizational design and definition of roles and responsibilities.

Customer Service-Operations:

o Review & monitoring of Account Opening Form Rejection cases, Account closures, overdue Fixed Deposits & Fixed Deposit maturity data and renewals thereof.

o Scrutinize and verify Customer requests, Account Opening form as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.

o Closure of complaints within the applicable TAT and handling of irate customers.

o Ensuring quality creation, assignment and timely resolution of complaints.

Compliance & Risk Management:

o Ensure Operations, Risk control and process adherence at branches.

o Branch Audit scores.

o Fraud prevention.

o Operations risk monitoring.

o RBI audits, inspections.

o Proper authorization of KYC documents.

o Authorization of various types of vouchers and verification of transactions in Finacle Software.

• Assisted branch staff with account opening documentation and customer information verification
• Prepared KYC records and maintained accurate filing for audit readiness
• Entered transaction data into banking systems with consistency and attention to detail
• Supported cash reconciliation by cross-checking teller records and daily reports