Wilson Baptist Dalmeida

• Perform Ongoing Customer Due Diligence (OCDD), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) reviews for Commercial and Corporate Banking clients.
• Conduct detailed reviews for complex entity structures including Operating Companies, Publicly Traded Companies, Banks, Trusts, Funds, and Non-Profit Organizations.
• Review and verify customer identity, source of funds, business activities, ownership structures, and beneficial ownership information.
• Review sanctions screening, PEP screening, and adverse media reviews to identify potential financial crime risks.
• Assess customer risk ratings and recommend appropriate risk classifications based on customer profile and supporting documentation.
• Execute periodic reviews and event-driven reviews in accordance with regulatory and internal compliance requirements.
• Conduct document verification and non-document verification using multiple external sources and databases.
• Perform quality control reviews across Wholesale Banking Lines of Business for Beneficial Ownership and KYC processes.
• Collaborate closely with U.S.-based stakeholders to resolve exceptions, obtain additional information, and ensure compliance requirements are met.
• Support regulatory compliance initiatives through continuous monitoring of AML and financial crime-related policies and procedures.
• Act as Subject Matter Expert (SME) for team queries, quality guidance, and process support.
• Maintained 100% quality performance for more than three consecutive years without SLA breaches.
• Conduct Quality Control reviews of KYC/AML cases across Wholesale Banking Lines of Business, identifying findings, ensuring regulatory compliance, and providing actionable feedback to improve case quality and accuracy.
• Participate in calibration sessions with Production teams, SMEs, and stakeholders to ensure consistent application of AML/KYC policies, alignment with procedural requirements, and continuous improvement of quality standards.

• Managed dealer invoicing, stock coordination, inventory tracking, and order fulfillment activities.
• Processed banking transactions and reconciled customer accounts to ensure accurate financial records.
• Coordinated with sales teams across multiple locations to support operational and business requirements.
• Managed dealer onboarding activities, including dealer code creation and account setup for over 50 Customers per day.
• Prepared quotations and supported business development activities for prospective dealers.
• Ensured timely processing of payments, check deposits, and inventory movements.

• Conducted AML reviews, risk assessments, and affordability checks for customer applications related to cards and mortgage products.
• Performed customer document verification, signature verification, and identity validation processes.
• Reviewed passports, visas, residence permits, employment references, bank statements, and supporting customer documentation.
• Assessed customer profiles to identify potential financial crime and compliance risks.
• Worked extensively on customer due diligence and verification activities to support regulatory compliance requirements.
• Prepared production reports, quality reports, and management information reports.
• Collaborated with onshore stakeholders to support project implementation and operational delivery.
• Participated in continuous process improvement initiatives focused on strengthening AML and KYC controls.

Leadership and Training:

• Managed a pilot batch of 55 team members and supported operational performance management.
• Trained and mentored 25 new team members, ensuring successful transition into production operations.
• Conducted quality reviews and provided coaching to improve process accuracy and compliance standards.

• Managed customer receipts, vendor reconciliations, and invoice verification activities.
• Managed petty cash documentation and executed journal entries for upwards of 100 customers per month.
• Supported branch payment operations and resolved payment-related queries.
• Coordinated with vendors to resolve outstanding reconciliation items.