Naga Divyasree Mutyala

Lance Soft Engineering Pvt. Ltd.
Nov 2024 – Present

• Promoted to Team Lead via Internal Job Posting based on consistent performance and leadership potential
• Leading a team of [number] associates in a non-technical business process environment
• Conducting daily huddles, allocating tasks, and tracking team performance against defined SLAs
• Preparing weekly and monthly performance reports for senior management
• Addressing escalations and mentoring new team members for smoother onboarding
• Coordinated with QA and training teams to ensure continuous performance improvements

Lance Soft Engineering Pvt. Ltd.
Nov 2022 – Nov 2024

• Acted as a process SME, helping resolve complex issues and supporting junior associates
• Consistently met or exceeded individual performance targets in quality, productivity, and attendance
• Assisted the Team Lead in managing workflow, reporting metrics, and mentoring peers
• Participated in process audits and implemented quality control measures

Lance Soft Engineering Pvt. Ltd.
Oct 2019 – Nov 2022

• Handled day-to-day tasks in a non-technical process, ensuring timely and accurate outputs
• Maintained high accuracy and compliance with process guidelines
• Recognized for dependability, punctuality, and attention to detail
• Provided support during process transitions and training of new team members