Nirmita Mukhia
Chennai
Summary
Motivated team leader with a proven track record at Coronis Health, excelling in healthcare RCM processes and compliance adherence. Expert in EPIC management and escalation handling, I drive team motivation and process improvement, ensuring operational goals are met while fostering a collaborative environment. Passionate about coaching and empowering teams to achieve excellence.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Team lead
Coronis health
Chennai
08.2019 - Current
- Led team meetings to enhance communication and collaboration among staff.
- Developed training materials for onboarding new team members effectively.
- Streamlined workflow processes to improve efficiency within the department.
- First point of contact for a sub-team; ensured smooth process flow and query resolution.
- Monitor performance against SLA and productivity targets; coach team members and handle complex escalations in EPIC.
- Handling client calls and presenting dashboard.
- Working with clients on escalations to handle pilot new team of 37.
- Currently handling over 86 FTE’s including 3 QA staff.
- Coordinated project timelines and resources to meet operational goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
Education
NGHS
DarjeelingSkills
- Team Leadership & Mentoring
- Healthcare RCM processes
- Compliance adherence
- EPIC management
- Escalation handling
- Quality Productivity monitoring
- Process transition and training
- Client handling and client services
- Skill coaching
- Effective communication
- Problem solving
- Team motivation
- Process improvement
- Operations management
- Strategic planning
- Documentation and reporting
- Trend tracking
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Team lead
Coronis health
08.2019 - Current
NGHS