NAGAM MAHESH
HYDERABAD
Summary
Dedicated and driven Digital Investigator with a focus on "Know Your Partner" diligence. Equipped with a background in fraud prevention and investigations, seeking to leverage investigative skills and business acumen to uncover behaviors and relationships indicative of poor integrity within companies and leadership.
Overview
5
5
years of professional experience
Work History
INVESTIGATION SPECIALIST
Amazon Development Center
05.2020 - 12.2023
- Supported multiple queues such as UK GC core, NA GC core, UK GCAP, NA GCAP, AU GC core and SG GC core
- Supported teammates with the solution to their query on any specific tasks
- Audited GC core FCB (Fraud Chargebacks) tasks and conducted meetings to discuss the defects with the investigator
- Extended support to the new hires in case of review, confusion, or resolution
- Created login reports when SPOC was unavailable or was held up with some other responsibilities
- Hosted multiple case study meetings to make sure defect deep dive, missed attributes, and what else could’ve been done to avoid the defect
- Raised multiple MOs and updated in the chime groups to make sure defects are avoided and such patterns are deep-dived by respective teams and bulk action on such patterns.
Machine Learning Data Associate I
Amazon Development Center
03.2019 - 05.2020
Education
B.Tech - Mechanical Engineering
Marri Laxman Reddy Institute of Technology Dundigal
05.2018
11th and 12th - undefined
Narayana Junior College
05.2014
10th - undefined
Suryam Model School
05.2012
Skills
- Fraud Prevention and Investigations
- Business Awareness
- Legal Knowledge
- Analytical Thinking
- Detail-oriented
- Effective Communication
- Problem-Solving
- Team Collaboration
Languages
English
Hindi
Telugu
Personal Information
- Father's Name: N. Venkateswara Rao
- Date of Birth: 02/23/1997
- Gender: Male
- Nationality: Indian
- Marital Status: Un-Married
- Religion: Hindu
Roles And Responsibilities
Supported multiple queues such as UK GC core, NA GC core, UK GCAP, NA GCAP, AU GC core and SG GC core.
Supported teammates with the solution to their query on any specific tasks.
Audited GC core FCB (Fraud Chargebacks) tasks and conducted meetings to discuss the defects with the investigator.
Extended support to the new hires in case of review, confusion, or resolution.
Created login reports when SPOC was unavailable or was held up with some other responsibilities.
Hosted multiple case study meetings to make sure defect deep dive, missed attributes, and what else could’ve been done to avoid the defect.
Raised multiple MOs and updated in the chime groups to make sure defects are avoided and such patterns are deep-dived by respective teams and bulk action on such patterns.
Disclaimer
I hereby declare that all the above written particulars are true to the best of my knowledge and belief.
Timeline
INVESTIGATION SPECIALIST
Amazon Development Center
05.2020 - 12.2023
Machine Learning Data Associate I
Amazon Development Center
03.2019 - 05.2020
B.Tech - Mechanical Engineering
Marri Laxman Reddy Institute of Technology Dundigal
11th and 12th - undefined
Narayana Junior College
10th - undefined
Suryam Model School
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