Customer-focused Delivery Manager with 9 years of experience in the IT sector, specializing in improving team efficiency and productivity. Proficient in effective negotiations and upselling techniques, with excellent organizational skills to lead teams to achieve outstanding results. Experienced in MES products and end-to-end processes, currently focused on analyzing optimal process requirements to offer targeted set-up recommendations with impactful results. Skilled communicator with experience delivering training content to customers across a range of IT proficiencies.
MES IPAS - Intelligent Plant Automation System WIIMS - Warehouse Management System AMSS - Annual Maintenance Service and Support SMS - Stock Management System Scheduler System