NS NAGARAJ
Chennai
Summary
Competent professional offering over 10 years of experience with a strong history of driving team performance and achieving measurable results. Proficient in communication and relationship-building, with a focus on motivating teams to exceed objectives. Recognized for talent development and fostering a collaborative environment. Seeking a challenging role to leverage organizational and problem-solving skills for enhanced team success and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Senior Group Leader
Access Healthcare
01.2021 - Current
- Managed a team of 40+ FTEs across four sub-clients, enhancing service delivery in Allscripts, Centricity, eClinical Works, and Athena.
- Focused on clearing aged claims to maintain accounts receivable days under 40.
- Identified trends and resolved issues while transitioning non-voice opportunities to the dedicated team.
- Developed and implemented strategies that boosted team performance and productivity.
- Monitored team performance, delivering regular feedback to optimize individual contributions.
- Collaborated with clients to understand needs and develop tailored solutions.
- Established and maintained relationships with key stakeholders to drive client satisfaction and retention.
Highlights
Process
- Achieved high client appreciation by delivering priority projects on time.
- Secured two promotions within four years of service.
- Managed client communications to align with preferences and boost customer satisfaction.
- Reduction in glide path for new joiners which resulted in $0.5M savings.
Subject Matter Expert
Access Healthcare
01.2020 - 01.2021
- Served as subject matter expert, providing guidance and support that improved team and client understanding.
- Delivered training and development opportunities that enhanced team skills and knowledge, fostering professional growth.
- Collaborated with cross-functional teams to develop and implement process improvements that streamlined workflows.
AR Associate
Green Shine Billing service
01.2016 - 01.2017
- Maintained Error Tracker to identify and eliminate recurring errors.
- Met end-user goals by supporting and delivering the requirement on time.
- Compiled help items and data into reports and presentations, enhancing clarity for end-users.
- Maintained library of templates and reusable knowledge assets, facilitating business intelligence activities.
Education
Bachelor of Electrical Engineering -
Sakthi Mariamman Engineering College
04-2016
School -
Velammal Matriculation And Higher Secondary School
01-2012
Skills
- Team management
- Goal setting
- Client relationship
- Process improvement
- Service delivery
- Project management
- Data visualization
Software Experience
- Allscripts
- Athena IDX formally Centricity
- Athena One
- EClinical works
Languages
- English
- Tamil
- Telugu
Hobbies and Interests
- Movies
- Watching Cricket
- Carrom
Accomplishments
Rewarded with Outstanding Performer Award for 2 consecutive years
Timeline
Senior Group Leader
Access Healthcare
01.2021 - Current
Subject Matter Expert
Access Healthcare
01.2020 - 01.2021
AR Associate
Green Shine Billing service
01.2016 - 01.2017
Highlights
Process
Bachelor of Electrical Engineering -
Sakthi Mariamman Engineering College
School -
Velammal Matriculation And Higher Secondary School