Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NAGARAJU MJ

Senior Team Lead
Bengaluru

Summary

Working as a Senior Team Leader in Financial Spreading domain with1 year of experience in mentoring, managing and stimulating large teams. Excited about contributing to a dynamic organization and supporting it's mission. Proficient in team management and enhancing team performance. Adept at mentoring team capabilities, analyzing areas of improvement and offering training and development opportunities to underachieves.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Senior Team Lead

Infosys BPM
07.2024 - Current
  • Leading a team of 15 members, successfully completed projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
  • Driving client calls, preparing presentation for client call & collaborating with clients for idea enhancement and shadow sessions.
  • FTE analysis & KPI analysis.
  • Managing and delivering client SLA Operating capacity, Quality & Timeliness (TAT)
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Team Leader

Infosys BPM
03.2023 - 06.2024
  • Leading a team of 15+ members, driving project completion within the client deadlines and quality standards.
  • Team management, Queue management and FTE management.
  • Examining Quality, TAT, KPI & SOP
  • Initiated and managed weekly meetings internally & with clients to review team performance, address challenges and strategies future actions.
  • Preparing or reviewing Quality framework.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Process Specialist

Infosys BPM
02.2021 - 02.2023
  • Providing accurate data for investors by analyzing company reports (US GAAP, IFRS, NON-GAAP) such as Income statement, Balance sheet, Reconciliation & Segments.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
  • Developed user-friendly documentation for processes, increasing employee understanding and reducing training time
  • Handling client shadow session for process improvement and client special requests.
  • Providing process training for new joiners

Process Executive

Infosys BPM
02.2018 - 01.2021
  • Analyzing all kinds of Financial reports (8K, 10K, 10Q, Prospectus & Company presentation) and providing accurate data for investors.
  • Worked on various markets like APAC, EMEA, North America & LATAM.
  • Meetings SLA with productivity and ensuring the quality is 100%.

Education

Bachelor of Commerce (B.com) -

Mysore University
Bannur, Karnataka

Pre-University College (PUC - Commerce) - undefined

State Pre-University Board
Malavalli, Karnataka

Secondary School Leaving Certificate (SSLC) - undefined

Karnataka Secondary Examination Board
Mikkere, Karnataka

Skills

Customer service

Certification

Lean practitioner

Timeline

Senior Team Lead

Infosys BPM
07.2024 - Current

Team Leader

Infosys BPM
03.2023 - 06.2024

Process Specialist

Infosys BPM
02.2021 - 02.2023

Process Executive

Infosys BPM
02.2018 - 01.2021

Pre-University College (PUC - Commerce) - undefined

State Pre-University Board

Secondary School Leaving Certificate (SSLC) - undefined

Karnataka Secondary Examination Board

Bachelor of Commerce (B.com) -

Mysore University

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NAGARAJU MJSenior Team Lead