NAGARJUNA S
Operations Team Lead
Vijay Nagar, Bangalore,TG
Summary
Experienced team lead with a background in KYC operations and customer support. Skilled in workforce management, process
streamlining, and handling escalations. Proficient in various ticketing tools and known for improving operational efficiency. Seeking
opportunities to leverage my skills in team management and customer operations in a dynamic organization.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead – KYC and Operations
Unocoin Technologies Pvt Ltd
02.2021 - Current
- Managed KYC team operations, overseeing shift rosters, attendance, and leave management
- Addressed escalations, handled social media support, and ensured seamless INR withdrawal processes
- Launched quality audit processes and prepared daily, weekly, and monthly reports
- Led outbound calling team setup and streamlined processes to ensure compliance with KYC regulations.
Customer Support Executive
RAPIDO, Roppen Transportation Services Pvt Ltd
05.2019 - 02.2021
- Managed critical escalations (P1 cases) and led workforce management initiatives
- Trained senior team members, created SOPs, and ensured process compliance
- Oversaw ticket resolution and chat handling via Freshdesk and Zendesk.
KYC Analyst & Customer Care Executive
Unocoin Technologies Pvt Ltd
05.2017 - 04.2019
- Verified customer identities in compliance with KYC guidelines, mitigating fraudulent activities
- Performed risk assessments and enhanced due diligence while ensuring client confidentiality.
System Admin
JSW Steels Pvt Ltd
12.2015 - 02.2017
- Prepared daily, monthly, and yearly production plans and reports, supporting business planning activities.
Education
MBA - HR
Siddaganga Institute of Technology, Visvesvaraya Technological University
2014
Bachelor of Computer Applications (BCA) - Computers
SGT Degree College
Ballari 07.2009 - 07.2012
Skills
- KYC Compliance
- Customer Support (Zendesk, Zoho Desk, Freshdesk)
- Workforce Management
- MS Office Suite
- Reporting & Analytics
- Process Streamlining
- Team Leadership
- Social Media Support
- Training & Development
- Performance monitoring
- Work Planning and Prioritization
Work Preference
Work Type
Full TimePart TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCompany CultureWork from home optionTeam Building / Company RetreatsCareer advancementPersonal development programsFlexible work hoursLanguages
English
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Timeline
Team Lead – KYC and Operations
Unocoin Technologies Pvt Ltd
02.2021 - Current
Customer Support Executive
RAPIDO, Roppen Transportation Services Pvt Ltd
05.2019 - 02.2021
KYC Analyst & Customer Care Executive
Unocoin Technologies Pvt Ltd
05.2017 - 04.2019
System Admin
JSW Steels Pvt Ltd
12.2015 - 02.2017
Bachelor of Computer Applications (BCA) - Computers
SGT Degree College
07.2009 - 07.2012
MBA - HR
Siddaganga Institute of Technology, Visvesvaraya Technological University
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